Customer has a Tracker panel, the older kind no comm 5 abilities, Ver. 9 I believe. We were unable to dial in. I went to verify their phone line was working, it was, but the modem would not pick up so I changed out the modem. The new modem picks up but I am unable to connect into the Tracker menu. (Yes I checked the cap locks) Direct connect works fine. I used the same computer for direct connect and dial in making sure none of the connection rates or such changed.
Any ideas on how to proceed?
Please keep in mind that money is a BIG issue.