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  1. #1
    Join Date
    Nov 2010
    Posts
    1
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    Quadrafire Mt Vernon - igniter burn out

    I had a Quadrafire Mt. Vernon pellet stove insert installed about 4 years ago. Every year beyond the first, I have had to replace the igniter (Part SRV 7000-462) at least once. Last year it was four times between September and April. This is a major pain and is getting expensive ($40 each). Three questions:

    How long are the ignitors supposed to last?
    Is there a voltage range I should verify on the leads?
    How long should the ignitor remain "on" during start up? I see mine red hot during the SS-Low and SS-Med phases.

    Thanks
    Joe

  2. #2
    Join Date
    May 2005
    Location
    Madison, WI
    Posts
    1,078
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    There is a new firepot that is supposed to fix the issue with the igniters burning out so fast and also helps to light alternate fuels faster. The slot is much larger to allow better air flow.

    Talk to your local dealer.

    Also sounds like your ignitor might be staying on too long. If your stove is 4 years old you probably need the main board upgraded if it has not been. This might be covered under warranty, again, check with your dealer.

  3. #3
    Join Date
    Dec 2010
    Posts
    1
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    Quadra-Fire Mount Vernon ignitir burn out

    CutterJoe - where do you get ignitors for $40? I ordered one on line for $53 plus $15 shipping. My local dealer wanted $110!

    Does anyone know anyone who can service my Mount Vernon AE in southern Rhode Island? Does not have to be Quadra-Fire dealer rep (the dealer reps in this area are not helpful).

    thanks

  4. #4
    Join Date
    Nov 2010
    Location
    ohio
    Posts
    10
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    you can call customer service for hearth and home technologies for company to service your f.p. in that area.

  5. #5
    Join Date
    Mar 2012
    Posts
    7
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    Quadra Mt Vernon igniters

    I have a Quadra Mt. Vernon installed in May 2009. The thermostat never worked properly & had to be replaced. Last year after less than 2 years the igniter failed, the installer returned & said that they were having so much problems with pellet stoves they will only install wood stoves now. I bought a replacement igniter because it took 3 weeks to get a replacement. Now less than a year later I have an ash pan full of unburned pellets again! Quadra don't appear to want callers because there is no phone # on the web site. I am very disappointed with Quadra & the dealer in PE Canada. I bought a spare igniter last year I will try to install it myself & save the $150 it cost to install last year.

    I have just tried to switch off the stove via the thermostat but the stove is still operating? I understand there may be updates for this model? Serial # 007100105887, Manufacture Oct 2008.

  6. #6
    Join Date
    Jan 2015
    Posts
    2
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    Quote Originally Posted by burning wood View Post
    you can call customer service for hearth and home technologies for company to service your f.p. in that area.
    !!Don't bother!! No help! I'm so pissed I could spit!! $4000 and they won't speak to me. Little miss customer care says she "understands" my frustration, but tough you know what!! All I wanted to know was what side of the ignitor (inside or out) does the insulating washer go. She wanted all my information so they could "get back to me"!! Not allowed to speak to anyone with any knowlege!! I am soooo tired of these ignitors dying, and it's 10 degrees here in MA. I guess I'll just wait ....

  7. #7
    Join Date
    Dec 2011
    Location
    PA
    Posts
    217
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    Welcome PEI. there are updates but they are expensive you either need to get a new wall control, or have yours reprogrammed which last only as long as your power doesn't go off for 7min+ in which case your wall control reverts back to stock settings. these updates are minor though so not worth it imo.

    There is a new ignitor on the market for these stoves it is SRV7000-647. It is a 300 watt ignitor for wood pellet only, so if you burn anything else use the other ignitor. It is a lower watt ignitor which in theory will last longer.

    Is your stove not going into shutdown? when to turn your t-stat down it should go into "shutdown" and show up on the wall control. also same thing if you go into off/auto/manual settings and choose off. please clarify how you are shutting it down, and what does the wall control say.

  8. #8
    Join Date
    Mar 2012
    Posts
    7
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    Thank you very much for the reply.

    We did have a long power outage recently that lasted several hours, although they stove restarted without apparent problem. Now the igniter is no longer working & I just have an ash pan of unburned pellets. When I went to shut it down it down using the Menu/off the stove appeared to be still working, autoclean, now it is saying "off". Perhaps I was reacting too soon.

  9. #9
    Join Date
    Mar 2012
    Posts
    7
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    Quadra Mt Vernon igniters

    I am trying to install the igniter, but the diagram with the igniter seems to have it located at the front of the Firepot behind a a panel. but on my model it there is nothing at the front but seems to be behind the firepot? There are 2 Philips screws but also a nut, which are both difficult to access?

  10. #10
    Join Date
    Dec 2011
    Location
    PA
    Posts
    217
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    you don't have to take anything off. pull out the ash pan, get a mirrior and look up, you will see the ignitor on the front of the burnpot. it slides into a steel channel that is wielded onto the burnpot. loosen the the wing screw and the ignitor slides out. be sure when you are putting in the new ignitor the wires are out of the way of the autoclean.

  11. #11
    Join Date
    Oct 2014
    Posts
    3
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    Quadrafire igniter replacement

    Quote Originally Posted by darthvader View Post
    you don't have to take anything off. pull out the ash pan, get a mirrior and look up, you will see the ignitor on the front of the burnpot. it slides into a steel channel that is wielded onto the burnpot. loosen the the wing screw and the ignitor slides out. be sure when you are putting in the new ignitor the wires are out of the way of the autoclean.
    I've replaced the igniter on my Quadrafire Mt. Vernon about six times in six years, so I certainly know how to do it. This year I have a new problem. The holder that was welded to the burn pot into which the igniter slides has broken the weld. Now the holder is sitting here in my hands. What do I do now? Replace the whole burn pot? I'm in northern California near Sacramento and have had zero luck over the years getting anyone to help me maintain and/or repair my Quadrafire. Terrible customer service from that company.

  12. #12
    Join Date
    Mar 2012
    Posts
    7
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    Hi thank you for this. Sorry I haven't replied sooner. I am very appreciative of your help. I have saved myself $150. I will get the igniter you recommended for the next time I need one.

  13. #13
    Join Date
    Dec 2011
    Location
    PA
    Posts
    217
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    Yes, you need to replace the burn pot. It's not to difficult, use a penetrating oil on the bolts and let sit for awhile, before you try to unbolt it. It is the two bolts inside on the floor of the firebox, left and right of the burn pot. They also have a available a 300w ignitor(black leads) if you burn wood pellet only. it will last longer than your old 380w ignitor(white leads). The dealer that sold you the pellet stove should be able to service the stove.

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