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  1. #1
    Join Date
    Jan 2005
    Location
    DE
    Posts
    14
    I had a HVAC technician come to my home last sunday for a furnace problem. He did not fix my problem but did show me how I could make furnace work for time being. While he was here I went to crawl space with him and fetched the tools he neeed for the area was a tight fit for him. He saw no way to fix the furnace and wanted to sell me a new furnace. He has billed me $105.00 for his service. Should I pay the full amount? Is it ethical for him to charge that amount for not fixing the furnace? I have since gone with another tech. who is installing a inducer today that should fix my problem.
    Kane

  2. #2
    Join Date
    Jun 2004
    Location
    Maryland's Eastern Shore
    Posts
    892
    That $105 is most "likely" the charge just for him to come out on a Sunday... ie, leave his family on his day off... It is ethical to charge a fee for responding to your call, whether or not he fixes the furnace...

  3. #3
    Join Date
    May 2000
    Location
    Indianapolis, IN, USA
    Posts
    34,095
    If he couldn't figure out how to fix it and you had to pay another tech to do so, this might be a time to fight. Is this a 1 man outfit? If not, call the boss. See if he knows what he has representing his company!

  4. #4
    Join Date
    Jun 2004
    Location
    Maryland's Eastern Shore
    Posts
    892
    I am not as quick as loonie to jump to the conclusion that this second technician will fix your furnace... Please, let me know if it does work...

  5. #5
    Join Date
    Jan 2005
    Location
    DE
    Posts
    14
    he is the owner, one man operation.

  6. #6
    Join Date
    Oct 2001
    Posts
    2,096
    Originally posted by kaneswaney
    He did not fix my problem but did show me how I could make furnace work for time being.

    How did you make it work?

  7. #7
    Join Date
    Dec 2004
    Location
    Derby City
    Posts
    3,963
    Ours is the only industry that I am aware of that promotes and provides "free service opinions, or free second opinions." Why is that? I know I can't go to anyone with an equivilent level of expertise and get a free second opinion. Guess what? I have to make my co-pay BEFORE I even see my Dr. If a customer makes a request for me to come out to service a piece of equipment they are advised from the start what the cost of my responding is. Especially on overtime! If I cannot fix the problem, then a slight concession may be in order. I have to be cognizant of the fact that if I don't have the part with me that I might need, I may not be able to get it after hours. Also, working with the customer may in fact, enable you to keep that customer. Otherwise you'll lose the customer and have someone upset that you have not refunded their money.

  8. #8
    Join Date
    Dec 2002
    Posts
    9,871

    Pay the bill

    You're lucky he came out on Sunday and got you back on line.

  9. #9
    Join Date
    Feb 2003
    Location
    South Carolina
    Posts
    1,333
    pay the bill

  10. #10
    oil-2-4-6-gas is offline Professional Member b&M _email server rejected
    Join Date
    Aug 2003
    Posts
    294
    i'm on call Sunday:::you call i will tell you on the phone the rates, the minimum for the service call.sunday can't get parts if it's a board or a non-stock item, i will advise you that i fix it or not you are charged -----i have to get in the van and drive to your residence(vehicles,tools,gas,insurance,payroll,par ts stock,office space etc...)it all costs money /// pay the bill

  11. #11
    Join Date
    Aug 2003
    Location
    Baltimore area
    Posts
    1,818
    Stop your biatchin Kane !! Do you biatch when you have to pay a doctor to tell you that you have the flu ?? You should be happy that you were only charged $105 for a terchnician to come out on a Sunday !! A Sunday when the playoffs are on @ that !!! Just to put it into prospective for you , if I have to leave my house on a Sunday for an OT call it is a MINIMUM 4 hours charged @ $190 per hour !!! If it takes me longer than 4 hours you will be billed from the time I left my house until the time I walked back into my house !!! DON'T WORRY BE HAPPY

  12. #12
    Join Date
    Oct 2002
    Posts
    182
    call your family DR. on sunday to come to your house(sniff sniff)i bet he tells ya.But what's a service call. If you're not a regular customer, it's C.O.D. repair or not,we don't have a rolling warehouse for every product.

  13. #13
    Join Date
    Oct 2003
    Location
    las vegas
    Posts
    1,505
    if it is on old cust. they already know the drill new cust. calls for weekend service i want the service call charge upfront just like the dr. wants the co pay
    pay the man

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