Janitrol Model# A24-10C Serial#890500299
My home is cooled and heated by this model above; recently I noticed the outside unit is not coming for heat. The unit inside is working. I know that a heat-pump unit under normal conditions operates with the outside unit pumping the ouside air through the lines and through the air handler inside. Therefore; I suspect the unit is only heating by the auxillary heating coils?
My main question before I call for service is to determine whether this unit is indeed a heat pump?