ReplyI think the BBB is a good thing. If the customer is not satisfied by the solution then the complaint is not resolved. Also what does it say about companies that are not part of the BBB?
Professional Member
Few people realize how the BBB actually works. I was approached about joining the BBB shortly after starting up. As I looked into becoming a member I noticed a handful of AC companies who are known in our trade circle as, less than honest, with A+ ratings. I drilled the salesman about this very concern and he informed me that as long as complaints are resolved the rating of the contractor is not affected in a negative way. This does not mean that the customer necessary got what they wanted as much as it means the contractor was willing to address the complaint. I think this sheds a light on the BBB that makes it a less than honest organization and even serves as an enabling means for unscrupulous businesses to scam the public.
Any other business owners agree?
Regular Guest
I think the BBB is a good thing. If the customer is not satisfied by the solution then the complaint is not resolved. Also what does it say about companies that are not part of the BBB?
Professional Member
BBBs resolution process, we dont see that you did anything wrong, but show some good will and pay up.
Professional Member
not being a member doesn't make you bad any more than being a member makes you good.
I know of a few companies that are outright thieves who are in good standing with the BBB
Professional Member
"paying up" doesn't make your original intent just go away...it means you got caught but as long as you pay you can still play.Originally Posted by sweat hog
Professional Member*
bbb is a scam and a joke.
eff em
Hey cockroach, don't bug me! ©
Professional Member*
BAD EMAIL ADDRESS PLEASE FIX
BBB gets most of its members from first time complaints, owner feel like they need to hurry and sign up, to get the A rating.
God Speed, Jim. We'll miss you - 2-26-23
That they are saving money.
Professional Member*
I was a member for five years until they forfeited my confidence.
They lost a ton of credibility in this area with so many other business', not just HVACR.
eff em is right.
Is this a Fabreze moment? C.Y.D. I'm voting white elephant. 2¢.
Global Moderator
The BBB is extortion, I have never joined and never will.
Professional Member*
and now there's angies list. . .
If Guns Kill People, Do Pencils Misspell Words?
http://www.youtube.com/watch?v=An2a1...eature=related
Before we work on artificial intelligence why don't we do something about natural stupidity?
Banned
The BBB ,is cost effective, where's twulli,he'll tell you!!! lol
Seriously,it's a business,they make some mistakes,but for the most part ,they are "spot on" in or area.
Membership Committee*
Twilly says at least spell my name right Dassh
No Heat No Cool You need Action Fast
Professional Member
+100 if my references arent good enough then I dont want the job..........
Membership Committee*
Read Twilly's book "when smart people act stupid" in bookstores everywhere.
No Heat No Cool You need Action Fast
Regular Guest
The BBB is nothing more than a bunch of power hungry nobodies. They're a joke. The fact that you spoke to a "salesman" speaks volumes. Do you think the FBI has "sales people"? No. I'll never join the BBB. They're jokers. I'll buy an ad in "Consumer Reports". They're basically the same thing.
Membership Committee*
Twilly says fools speak. You can't buy an add in consumers reports
No Heat No Cool You need Action Fast
Professional Member
Isn't Consumer Reports for products rather than services?
Professional Member
I think it's obvious that most contractors see throught the BBB's fake facade but hopefully the public will see them for who they really are on websites like this one.
Posting Permissions