Few people realize how the BBB actually works. I was approached about joining the BBB shortly after starting up. As I looked into becoming a member I noticed a handful of AC companies who are known in our trade circle as, less than honest, with A+ ratings. I drilled the salesman about this very concern and he informed me that as long as complaints are resolved the rating of the contractor is not affected in a negative way. This does not mean that the customer necessary got what they wanted as much as it means the contractor was willing to address the complaint. I think this sheds a light on the BBB that makes it a less than honest organization and even serves as an enabling means for unscrupulous businesses to scam the public.
Any other business owners agree?