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  1. #1
    Join Date
    Sep 2005
    Location
    Texas
    Posts
    2,793

    So you trust the BBB?

    Few people realize how the BBB actually works. I was approached about joining the BBB shortly after starting up. As I looked into becoming a member I noticed a handful of AC companies who are known in our trade circle as, less than honest, with A+ ratings. I drilled the salesman about this very concern and he informed me that as long as complaints are resolved the rating of the contractor is not affected in a negative way. This does not mean that the customer necessary got what they wanted as much as it means the contractor was willing to address the complaint. I think this sheds a light on the BBB that makes it a less than honest organization and even serves as an enabling means for unscrupulous businesses to scam the public.

    Any other business owners agree?

  2. #2
    Join Date
    Nov 2010
    Posts
    12
    I think the BBB is a good thing. If the customer is not satisfied by the solution then the complaint is not resolved. Also what does it say about companies that are not part of the BBB?

  3. #3
    Join Date
    Oct 2009
    Posts
    984
    BBBs resolution process, we dont see that you did anything wrong, but show some good will and pay up.

  4. #4
    Join Date
    Sep 2005
    Location
    Texas
    Posts
    2,793
    not being a member doesn't make you bad any more than being a member makes you good.
    I know of a few companies that are outright thieves who are in good standing with the BBB

  5. #5
    Join Date
    Sep 2005
    Location
    Texas
    Posts
    2,793
    Quote Originally Posted by sweat hog View Post
    BBBs resolution process, we dont see that you did anything wrong, but show some good will and pay up.
    "paying up" doesn't make your original intent just go away...it means you got caught but as long as you pay you can still play.

  6. #6
    bbb is a scam and a joke.
    eff em
    Hey cockroach, don't bug me!

    www.AskTheDiceman.com

    www.TheColdConspiracy.com

    www.Pennwood-HVAC.Com

    Bring Em Home....

  7. #7
    Join Date
    Sep 2007
    Location
    South Dakota
    Posts
    165
    Quote Originally Posted by Diceman View Post
    bbb is a scam and a joke.
    eff em

  8. #8
    Join Date
    May 2009
    Posts
    520
    BBB gets most of its members from first time complaints, owner feel like they need to hurry and sign up, to get the A rating.

  9. #9
    Join Date
    Jan 2004
    Location
    PA
    Posts
    68,773
    Quote Originally Posted by JCR View Post
    Also what does it say about companies that are not part of the BBB?
    That they are saving money.
    Contractor locator map

    How-to-apply-for-Professional

    How many times must one fix something before it is fixed?

  10. #10
    Join Date
    Feb 2005
    Location
    Barrie, Ontario
    Posts
    4,622
    Quote Originally Posted by Diceman View Post
    bbb is a scam and a joke.
    eff em
    I was a member for five years until they forfeited my confidence.

    They lost a ton of credibility in this area with so many other business', not just HVACR.

    eff em is right.
    Is this a Fabreze moment? C.Y.D. I'm voting white elephant. 2.
    My competition are my best salespeople!

  11. #11
    Join Date
    Jun 2004
    Location
    Howell, Michigan
    Posts
    16,184
    The BBB is extortion, I have never joined and never will.

  12. #12
    Join Date
    Feb 2008
    Location
    Waffleville
    Posts
    10,339
    and now there's angies list. . .
    If Guns Kill People, Do Pencils Misspell Words?

    http://www.youtube.com/watch?v=An2a1...eature=related

    Before we work on artificial intelligence why don't we do something about natural stupidity?

  13. #13
    Join Date
    Aug 2002
    Location
    Office and warehouse in both Crystal River & New Port Richey ,FL
    Posts
    18,836
    The BBB ,is cost effective, where's twulli,he'll tell you!!! lol


    Seriously,it's a business,they make some mistakes,but for the most part ,they are "spot on" in or area.

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