Some times I really hate the ppl who supply us. My tech calls up to them when he is at a house looking at a wine cooler. Complaint is noisy and my guy and the sales rep for the supply house say to big and it is 2 - 3 times larger than what it needs to be. Well we didn't install it and the company who did doesn't want anything to do with it so they ask us to. I say sure no problem and the tech ends up flaking out and quitting last week. No problem not my only small refer tech I will either go or send the other guy. Well this is a small app and the other tech agrees so we order and today it shows up. It is the exact same damn unit that both of my guys was told was to big by the same sales rep.
I havent heard from the customer yet and haven't had to explain it although the indoor unit is a different shape altogether. I don't know if I need to delegate that out next time or do it myself. I know the saying that if you want something done right then do it yourself but I already work 60+ hours a week drung the slow times. I am going to have the body of a 60 year old by the time I am 30.