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Thread: Level the playing field
12-20-2004, 04:48 PM #1
As I see it one of the biggest problems this industry faces is the ignorance of the customers. The customers dont know the difference between a properly designed and professionally installed system and a hack job. More often than not they select a contractor base on price and assume all contractors will provide equally functional systems. If the customers were more informed when soliciting bids then the hacks would have to meet the same standards as the pros. I would suggest the industry develop a video explaining to the customer what makes a good system. The video should provide the information a customer would need to ask the right questions and make informed decisions.
If you tell the truth then you don't have to remember what you said. Because the truth never changes."The bitterness of poor quality remains long after the sweetness of low price is forgotten". --Benjamin Franklin
"Don't argue with an idiot, they will drag you down to their level and beat you with experience". --Mark Twain
12-20-2004, 06:41 PM #2Professional Member
- Join Date
- Nov 2002
- emerald city, sc
there is such a thing as an overeducated customer, ever dealt with an engineer ?i wanted to put a picture here
12-21-2004, 01:43 AM #3Originally posted by tlcartman
there is such a thing as an overeducated customer, ever dealt with an engineer ?
Although a simple solution would be to have engineers design less ignorant customers....on second thought that would be a nightmare not a solution.
thehumid1-------I live in NJ, a state where it's free to come in but you have to pay to leave!