Customer came in yesterday wanting to return a slab coil we bought for him for a side job on a brand we don't stock. Things were OK until I took a look at the date on the original sales ticket....... February, 2009!
I asked him why he was returning it, and he said that it wouldn't work for what he wanted to do, even though it was the material that he had asked us to order for him.
When I mentioned the original sales date to him, his reaction was "Yeah?". I asked when he found out it wasn't going to be what he wanted, he said "I tried to use it six months after I bought it." And why didn't he bring it back as soon as he discovered that it wasn't what he wanted? "Oh, I just set it aside and just thought about bringing it back." It's not like he never comes in here...he's here at least once, twice a week for the service company he works for. I mentioned to him that there was a very good chance that the vendor we bought it from was not going to take it back because of the amount of time that had passed since the original sale date (20 months), and his reaction was "Well I don't want to take a total loss, maybe they will pro-rate it or something."
I called the vendor, and of course the first words were "Man...that's almost two years! Gimmie a minute, and let me talk to the parts manager" The response was what I expected. "If he had brought it back within three months, no problem, but almost two years....no, we can't take it back."
I called the customer and told him that he had waited too long and that it could not be returned he asked "Well what do I do with it?" I told him, "What ever you want to....it's yours."
So now he is out $ because he sat on a special order part.
Remember guys....if it's not right, get it back to the supply house ASAP!!