E2 problem

[seraaco]

Hi all
if i try to change anything on any system, the controler will loose all inputs n output settings for that system
if i just want to change the temp or a defrost i can't even read the temperature anymore so i have to redo all I/O settings
any ideas on this?????
by the way this is a brand new controller so i just want to be sure the E2 is the problem.
thanks

[few2many]

make sure wiring is correct, check out the temp sensor, replace controller

[itsamine]

E2 is memory loss. Needs a new one.

[wrightbrigade]

you talking about a cpc controller? If you are you should call their tech support at 1 800 829 2724.

[seraaco]

we called them today and download a new firmware but this problem persists
all wiring is ok everything works fine untill you want to change a setpoint
and yes this is E2 but not an einstein is a cpc but looks just the same i don't know the diference
thanks

[thefreezerguy]

you talking about a cpc controller? If you are you should call their tech support at 1 800 829 2724.

I don't know about you, but I have called CPC tech support several times. I would ask my CPC questions here if I wanted any answers!

[pherman]

I don't know about you, but I have called CPC tech support several times. I would ask my CPC questions here if I wanted any answers!

HAHA yeah. we don't read from scripts or outlines here!

[wrightbrigade]

I don't know about you, but I have called CPC tech support several times. I would ask my CPC questions here if I wanted any answers!

I haven't had any trouble with their tech support for the past 15 years.

[wrightbrigade]

HAHA yeah. we don't read from scripts or outlines here!

Yeah but I don't see anyone chaulking up any answers to this question, which I know will be difficult one to answer and is going to start with a bunch of things to check. First thing I'd try if it is cpc is restoring the controller from ultrasite and look into the network device setup and see if any input boards are offline.

[crackertech]

Yeah but I don't see anyone chaulking up any answers to this question, which I know will be difficult one to answer and is going to start with a bunch of things to check. First thing I'd try if it is cpc is restoring the controller from ultrasite and look into the network device setup and see if any input boards are offline.

Ditto but first clear out the program so you can start clean then restore it through ultra site.

[seraaco]

we already clear and reset the controler and reload the program again but still doing the same sh.t
it looks like a bad controller to me
thanks

[thefreezerguy]

I haven't had any trouble with their tech support for the past 15 years.

I have had the opposite. I am able to get in touch with them easily enough, but they seem to struggle to find a solid answer to my question. Many times they aren't able to.

[thefreezerguy]

we already clear and reset the controler and reload the program again but still doing the same sh.t
it looks like a bad controller to me
thanks

It is beginning to sound that way. I have yet to see one fail myself. The only thing I would try that you might not have yet would be to unplug all the networks (buses) from the controller and see if it still happens.

I once had a Comtrol 4k do similar things and the problem was damaged / shorted local bus.

[seraaco]

yes it has a bad input
it keeps reading a sensor even when nothing is connected to the piont on one board, the connector removed n still reading a temperature, i will try to unplug the bad board n see what happens
thanks

[pherman]

I have had the opposite. I am able to get in touch with them easily enough, but they seem to struggle to find a solid answer to my question. Many times they aren't able to.

that has been my experience as well