Results 1 to 5 of 5
  1. #1
    Join Date
    Jul 2006
    Location
    Virginia
    Posts
    390

    Gas fireplace saves home from fire!!!

    I got an interesting call from a customer while I was in Vegas on vacation in August. She called to thank me for insisting that they install a damper clamp for their gas fireplace. It seems that one of the ventilation fans under the house caught on fire while they were on vacation and, due to the damper clamp, the neighbors saw smoke coming out of the chimney in August and knew they were on vacation and called the fire department. They ended up with minimum fire and smoke damages and would have been worse had the damper not been cracked open.

    It's rare that we get positive comments in the service industry. Just thought I'd share. Happy fireplace season to all !!!
    Common sense is NOT common !!!

  2. #2
    Join Date
    May 2005
    Location
    Madison, WI
    Posts
    1,078
    Especially rare a customer thanks us for locking their damper open on a gas log.

    "Won't I loose heat through there all winter?"

    "Yes, yes you will.... now let me tell you about direct vent inserts"

  3. #3
    Join Date
    May 2010
    Location
    Bicknell, UT
    Posts
    18

    Smile

    Haha thats way good! Good work

  4. #4
    Join Date
    Oct 2010
    Location
    cambridge maryland
    Posts
    22
    yea i would say. thats cool how things work some times. think you got a customer for life.

  5. #5
    Join Date
    Oct 2010
    Location
    Toronto
    Posts
    10
    Not the real reason you used a damper clamp but I guess you will take that. lol

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