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  1. #1

    How much does the average Callback cost you?

    I'm doing some research for HVAC training and need to find out what it costs for the average Callback in time, parts & labor. I know it'll be different from state to state and shop to shop. Just looking for some guidelines.

    THANKS!!
    etrainerMike

  2. #2
    Join Date
    Jan 2006
    Location
    Near Atlanta, GA.
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    14,620
    Remember, pricing is not allowed in the open forums.

    Mike, you might want to get your post count up and apply for Pro-membership.

  3. #3
    Join Date
    Mar 2003
    Posts
    7,326
    I have seen so called callbacks cost six figures or more, it really depends upon market segment, job type etc. this is not a question that is easily answered.

  4. #4
    Join Date
    Jun 2006
    Location
    Richmond, VA
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    2,989
    Just look at the time involved and take it from there.....

    If it only took 5 minutes more to diagnose it right,,,,,but:

    1. I have to drive back.....10 miles? at .50/mile
    2. I am losing drive time plus on-site time I could invoice elsewhere.
    3. Can't put a price on the "good will" and "reputation" on having to return

  5. #5
    Join Date
    May 2000
    Location
    Colorado flatland native
    Posts
    15,067
    Quote Originally Posted by etrainermike View Post
    I'm doing some research for HVAC training and need to find out what it costs for the average Callback in time, parts & labor. I know it'll be different from state to state and shop to shop. Just looking for some guidelines.

    THANKS!!
    etrainerMike

    We use the 1-10-100 rule.

    What costs $1.00 in preparation, costs $10.00 to change while on the job,
    and will cost you $100.00 to go back and fix.

    As far as your question, a callback can be as cheap as $50.00 or as high as hundreds of thousands..... like most answers in this biz, "IT DEPENDS"
    My doctor gave me six months to live, but when I couldn't pay the bill he gave me six months more.
    Walter Matthau

  6. #6
    Join Date
    Sep 2010
    Location
    Dayton, Ohio
    Posts
    126
    Our most expensive one was a defective secondary drainpan shutoff switch that was used on an attic unit that couldn't be drained. It's hard to tell what that cost us, but we ended up replacing quite a bit of drywall... we've had some that cost us the gas to drive there and put a wire nut back on.

  7. #7
    One service manager told me he could lose, a minimum $400.00. Broken down like this; Roughly 30 minutes to an hour traveling (Chicago traffic) to and from the job. X amount of time on the callback. Then add on the time that technician was not able to be on other service call. Does that seem reasonable?

  8. #8
    Join Date
    Apr 2005
    Location
    Antioch, IL
    Posts
    35
    The loss of pride is what's hard to make back. You lose a little bit of confidence in the customer.

  9. #9
    Join Date
    Mar 2006
    Location
    DFW
    Posts
    3,967
    Whats a callback?

  10. #10
    Join Date
    Apr 2010
    Location
    West Virginia
    Posts
    636
    Quote Originally Posted by rogerk View Post
    Whats a callback?
    good question.

    Jim

  11. #11
    Join Date
    May 2000
    Location
    Colorado flatland native
    Posts
    15,067
    Quote Originally Posted by shwung79 View Post
    The loss of pride is what's hard to make back. You lose a little bit of confidence in the customer.

    One "aw shat outweighs 20 attaboys"
    My doctor gave me six months to live, but when I couldn't pay the bill he gave me six months more.
    Walter Matthau

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