When I worked for Sears service their policy was if repair cost exceeded 2/3 the price of a new system then time to replace not repair. One way of explaining it to the customer was to take the total price and divide it by expected life of system. Say it is $6,000 dollars for a new system and you can expect 10 years from it. Your cost per year is $600.00 But If you replace that A-coil for $1000.00 and 6 months from now the compressor goes out not to mention how much fun it is to be without A/C on a hot day and waiting for the repairman and waiting for parts, etc. etc. Most people appreciate you taking the time to let them see the situation from your perspective. I always end the conversation with "whatever you decide is fine with me, I like repairing them, I must after 38 years". Amickracing said it perfectly. I agree with everything he said.
Last edited by Paul Bee; 09-04-2010 at 08:45 PM.
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