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Thread: Define: "Emergency"
08-14-2010, 08:20 PM #14
Something I get paid O.T. for?It takes courage to grow up and turn out to be who you really are.
- E.E. Cummings
08-14-2010, 08:35 PM #15Professional Member*
- Join Date
- Jul 2010
08-14-2010, 08:35 PM #16
And it's pretty rare that I take a new customer after hours.....especially when they tell me that I was recommended by their usual jake-leg moonlight service guyTechnical incompetence is NOT a sales tool....
08-14-2010, 08:41 PM #17
My all-time two "emergency" calls:
"Dis Jimmy Cheng wife at Peking Chineese res-rahnt....my little box is hot...you come fix quick....emergenceeee"
and then the cold January night at the "Oriental Spa"......I'd be willing to bet I'm the only guy who ever went in that place.....and walked OUT with cashTechnical incompetence is NOT a sales tool....
08-14-2010, 08:47 PM #18Professional Member*
- Join Date
- May 2000
- Urbandale IA. USA
I used to work for a company that stated:
Constitutes an emergency.
And I agree.Those who dance, appear insane to those who do not hear the music.
Those who believe, appear ignorant to those who do not know God.
08-14-2010, 09:00 PM #19
08-14-2010, 09:55 PM #20Professional Member
- Join Date
- Aug 2008
- york co. sc
in my previous company what constituted an emergency was if the customer had a dollar and they thought that they could get it.
08-14-2010, 10:02 PM #21
My company usually doesn't call me after dark. Unless it's a call for the next morning...however, I have yet to see the Winter plays yet. Unfortunately, however, my company considers "emergency" to be "My buddy needs some work done to his AC. Sadly, the work is not what I handle. That pisses me off to no end, because I spent over two hours of my weekend, on their time, to do something that someone else has to do. Our company, by local code, is not allowed to have someone change the breakers in the disconnect panel. We're only allowed to fix anything from there on. But one guy called, and wanted me to fix his air conditioner. Nothing was wrong, aside for the breaker was fried. I mean melted. He wanted ME to fix that. I told him it was an electrician's problem, wrote him down for an hour (and that's what I'm told to do bare minimum on the weekend), and got the hell out of Dodge.
I'm not paid on the windshield time to get there or home.
08-14-2010, 10:05 PM #22
when i do go on a emergency call my time is from port to port...pulling out of driveway till i pull back in. The office does the billing, but in residential or where you have to collect i can see how your not being able to do that.
08-14-2010, 10:09 PM #23
08-14-2010, 10:23 PM #24
BTW John, I love your ava...not many people show Klinger love anymore.
08-15-2010, 10:37 AM #25Regular Guest
- Join Date
- Jan 2010
- Port Allegany, PA
24 Hr "Emergency" service calls
Emergency verses Urgency
Possible loss of product (walk ins)
Ice machine failure.
A/C failure above 85 amb temp.
Heat failure below 45
Water line breaks (no way to shut off)
Are you willing to pay $$$.$$ for the emergency service call, Oh. Ok, see you first thing in the morning.
08-15-2010, 11:06 AM #26
I'm thinking about asking my boss for windshield time. Especially if I'm going to be driving back and forth enough to use almost two tanks of gas in a weekend. That's a little extreme if I'm only billing six hours. Even if we don't bill the customer the weekend rate. The way I see it, either way, he's still making money over paying me. That's what I hate about having one boss who's greedy as f*** and one who's cool. Someone needs to unwedge the silver spoon from his ass.