I am seeking information on how to deal with a contactor, I am entering into week four of dealing with the contractor and my issues are not resolved yet.
New home East of Dallas, TX. Two zone system in a two story 2,500 sq ft home. During the first two years the condensor was replaced and the install contactor resealed the air handler to plenum (this contactor didn't think cooling my attic in Texas would affect my utility bill)
Fourth of July weekend.
A circut board in the air handler went out, part was not covered under warrenty as this part got wet. Cost $ for board plus two service calls.
Memorial Day Weekend
Same circut board goes out for the same reason. I don't immediately replace this board (another $$ board). Also discovered that the internal drain pan was cracked. The estimate for labor was roughly $$.
At this point I have way to know what is causing the issue, i contact manufacture who will cover the parts, but I still do not have a resolution, why am I have these water in my system. I did call the original installer who sent a guy out who said the system was installed properly and hooked up the zone motors which had never been hooked up. This resulted in 975.00 utility bo
I called three contractors to give me estimates on what need to be done, all three estimators left without giving me an estimate and had to come back with a more experienced person to finish the estimate.
Two of the contactors provided basically the same solution (the third wanted to replace everything). I went with the local contractor. Two guys arrived I took the day off, by 11PM that night they were not done, they came the next day and finished about 9PM. I checked using my hand and had no air flow into my master bedroom. They came back took everything apart because the master bedroom duct was behind everything else they had done.
They also replaced the bad board and drain pan. However my downstairs was not cooling very well, never getting below 79 at about 4AM, the system never shut off. I went up to the attic to see what they had done a few days later and found my attic nice and cool, the plenum had huge amounts of air leaking around it. I dropped a thermometer in the attic checked it in the morning 60 degrees in my attic. They came out and fixed the leaks but I was still feeling air and it was now only 68 degrees in the attic.
They came back again and a valve supplying the cooling had frozen and the coil was frozen. So they unfroze that and replaced that. Still cold attic warm house. They came back again and the air damper to the downstairs zone has been stuck in the closed position for apparently two weeks since it was installed. They opened that up and then discovered that the upstairs damper motor was now bad as well.
So now I sit with two bad dampers on a system that is cooling my upstairs very well and barely cooling my downstairs. I am still running box fans to circulate the air. Not to mention I have not had a confortable nights sleep in a month.
Now, the contractor has stood by his estimate, charged a few things that were out of the scope of the estimate but has stuck by his word and work. However I am sitting here with poor AC, outrageous utility bills, laid out a chunk of cash to the contractor and have a system that is going to need more work. Is it the contractor’s fault that both motors went out at the same time? The worker said they were poor motors to begin with and should have been replaced, if that is the case why wasn’t that in the estimate? Feeling like I am stuck, and trying to handle things but not sure which way to turn.
Any suggestions, ideas, recommendations?