I don't mind customers asking me questions. In fact I love explaining things. (helps me learn) Only, sometimes they do ask too many things and detracts me from a timely diagnosis.
Please add to the list:
1. Keep flashlight in your mouth. When the customer asks a question. They can't understand your explanation.
2. They used to do this on HE HAW, exchange the first letter of the first word for the first letter of the second word. It comes out," Rinder Cella bent to the wall and slopped her dripper."
3. Make your phone ring every 2 minutes, thus making customer-tech-talk impossible.
4. Like a doctor, say lots of: "Oh my", "Uh 0h!", "Hummmm"
This terrifies them and they go hide in the kitchen hoping their problem will simply go away soon.
[Edited by honglo on 09-22-2004 at 02:12 PM]