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  1. #1
    Join Date
    May 2004
    Posts
    659
    I don't mind customers asking me questions. In fact I love explaining things. (helps me learn) Only, sometimes they do ask too many things and detracts me from a timely diagnosis.
    Please add to the list:

    1. Keep flashlight in your mouth. When the customer asks a question. They can't understand your explanation.
    2. They used to do this on HE HAW, exchange the first letter of the first word for the first letter of the second word. It comes out," Rinder Cella bent to the wall and slopped her dripper."
    3. Make your phone ring every 2 minutes, thus making customer-tech-talk impossible.
    4. Like a doctor, say lots of: "Oh my", "Uh 0h!", "Hummmm"
    This terrifies them and they go hide in the kitchen hoping their problem will simply go away soon.
    5.
    6.
    7.
    8.
    9.
    10.

    [Edited by honglo on 09-22-2004 at 02:12 PM]

  2. #2
    Join Date
    Jun 2001
    Posts
    3,916
    5. Drop everything you are doing and turn to them to answer questions. Don't go back to work until they are finished.

    6.While they are hovering over your shoulder while you are hunched down at the condensing unit, let the screwdriver slip to ground and act as if you got shocked by violently jumping back and into them.

  3. #3
    Join Date
    Jun 2003
    Location
    New Hampshire
    Posts
    2,666
    I just tell them you will know as soon as I do.
    If they keep hovering tell them I need 5 feet of clearance.
    If they still don't get the message, spill something hazardous on their shoes even if you have to get it out of you van/truck.

  4. #4
    Join Date
    Dec 2001
    Location
    Chicago, N/W burbs
    Posts
    8,004
    Beans. The night before and on a regular basis. You'll be able to case away the nosiest peopl and even their nosy dogs. Well, maybe not the dog.........
    R2B4BTU

  5. #5
    Join Date
    Sep 2001
    Location
    East Stroudsburg, PA
    Posts
    13,215

    When working on a gas or oil fired appliance:

    "Look, if I say 'RUN', run FAST."

    That generally leaves you some much needed privacy.

  6. #6
    Join Date
    Sep 2001
    Location
    East Stroudsburg, PA
    Posts
    13,215
    We had this same discussion a few years ago and some tightass showed up and scolded us for bad customer relations.

    That was when I shared the secret of the barometric damper cum frisbee incident.

  7. #7
    Join Date
    Oct 2002
    Location
    Yo.... Here!, I'm right here..
    Posts
    6,236

    Re: When working on a gas or oil fired appliance:

    Originally posted by condenseddave
    "Look, if I say 'RUN', run FAST."

    That generally leaves you some much needed privacy.
    Good one

    cd share the secret again

    otto. what if ya shart yer pants,
    how about a whoopie cushion in your tool bag

  8. #8

    Talking

    Send them for rags, when they return tell em to go wait by the thermostat for instructions.
    Hey cockroach, don't bug me! ©

    www.AskTheDiceman.com

    www.TheColdConspiracy.com

    www.Pennwood-HVAC.Com

    Bring Em Home....

  9. #9
    Join Date
    Aug 2004
    Location
    winston salem NC
    Posts
    52

    Talking When over your shoulder

    Say " Hey, I dont slap the di£k out of your mouth when you are working so step back Bi%%h! This would be the best day ever!!!
    Yes sir! its on the truck.

  10. #10
    Join Date
    Nov 2000
    Location
    Waco, Texas, USA
    Posts
    6,153
    I just tell them, "you are starting to bother me a little bit".

    That usually takes care of it.
    "And remember my sentimental friend......that a heart is not judged by how much you love, but by how much you are loved by others" - Wizard of Oz.

  11. #11
    Originally posted by Steve Wiggins
    I just tell them, "you are starting to bother me a little bit".

    Ummmmmmmmmmmmmm Steve, isn't that what we usually have to tell you?
    Hey cockroach, don't bug me! ©

    www.AskTheDiceman.com

    www.TheColdConspiracy.com

    www.Pennwood-HVAC.Com

    Bring Em Home....

  12. #12
    Join Date
    Feb 2004
    Location
    KY
    Posts
    108
    One time, I had a really annoying customer instructing me how to fix his system, I simply handed him a wrench and said, "Sir you dont need me, you already know how to fix it". He put my wrench down and left. When I was finished, he was nowhere in sight and his wife paid the bill, no questions asked.

  13. #13
    Join Date
    Sep 2001
    Location
    East Stroudsburg, PA
    Posts
    13,215
    Originally posted by Diceman
    Originally posted by Steve Wiggins
    I just tell them, "you are starting to bother me a little bit".

    Ummmmmmmmmmmmmm Steve, isn't that what we usually have to tell you?
    Uh, excuse me, Mr. Moderator guy?????????

    Take note that I was being good here.

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