I don't mind customers asking me questions. In fact I love explaining things. (helps me learn) Only, sometimes they do ask too many things and detracts me from a timely diagnosis.
Please add to the list:
1. Keep flashlight in your mouth. When the customer asks a question. They can't understand your explanation.
2. They used to do this on HE HAW, exchange the first letter of the first word for the first letter of the second word. It comes out," Rinder Cella bent to the wall and slopped her dripper."
3. Make your phone ring every 2 minutes, thus making customer-tech-talk impossible.
4. Like a doctor, say lots of: "Oh my", "Uh 0h!", "Hummmm"
This terrifies them and they go hide in the kitchen hoping their problem will simply go away soon.
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5. Drop everything you are doing and turn to them to answer questions. Don't go back to work until they are finished.
6.While they are hovering over your shoulder while you are hunched down at the condensing unit, let the screwdriver slip to ground and act as if you got shocked by violently jumping back and into them.
I just tell them you will know as soon as I do.
If they keep hovering tell them I need 5 feet of clearance.
If they still don't get the message, spill something hazardous on their shoes even if you have to get it out of you van/truck.
Beans. The night before and on a regular basis. You'll be able to case away the nosiest peopl and even their nosy dogs. Well, maybe not the dog.........
One time, I had a really annoying customer instructing me how to fix his system, I simply handed him a wrench and said, "Sir you dont need me, you already know how to fix it". He put my wrench down and left. When I was finished, he was nowhere in sight and his wife paid the bill, no questions asked.
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