I recently ordered an item from GameStop on-line to be sent to my son for his birthday. I filled out all of the credit card information on a card that I have used for years with no issues. I get an email claiming that there is a dispute over information I gave them for my credit card and that I needed to fax a copy of my statement to them with the last four digits of the card number, my mailing address, the card company name and address and my name on the statement.
So, after calling them and complaining about this situation, they informed me that it was my card carrier that requested the information. So, I reluctantly fax in the upper portion of my statement with all of the information they requested. Next, I get this email;Flag this message
Important Information Regarding Your Order: Please Respond
Thursday, July 29, 2010 9:58 PM
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Dear Valued Customer,
Our records indicate that you placed order number 4100722235566222 with us at GameStop.com or EBgames.com. Thank you for your business.
We have received your credit card statement; however it was missing one or more of the following pieces of information or did not match completely with the information input on your order:
1. Name on Order
2. Billing Address
3. Last 4 digits of the credit card/debit card number
4. Current Date on Statement (within the last 60 days)
Unfortunately we are unable to accept your credit card statement if all of the information requested is not provided or does not match. In order to expedite the processing of your order please resubmit your credit card statement with the correct information.
To expedite the processing of your order please:
- Fax your credit card statement to 1-817-722-7720 and for international orders, fax statement to 001-817-722-7720.
- Feel free to block out all other numbers or other information on the statement.
- Note that the credit card statement billing information must match exactly as you have provided on your GameStop.com order.
- Write your order number at the top of the statement.
All of the information listed on this email was on that portion of the statement I sent them. So, I call them. They tell me they need the entire statement. I tell them that the only information on the rest of the statement is my recent purchases. They tell me they need that information to verify that the card is active. I tell them they are scamming me into giving them personal information about my buying habits and that I won't do it. They tell me that is the only way they will process my order. I tell them to go to hell and cancel the order.
Anyone else had any other companies try to pull this crap for online orders?
It looks to me like GameStop/EB Toys marketing idiot's are pulling a stunt similar to Radio Shack's required address and phone number a few years back. They are obviously collecting buying information from credit card statements.
It is also interesting that GameStop/EB Toys is not putting it in writing that it is the purchases on the statement that they want to see.
I have just sent an email to mosques across the country reporting that GameStop/EB Toys is giving away free pork with the purchase of games involving the killing of Muslims. You may want to avoid these stores for a while.