I am constantly seeing posts regarding what type of education are employers looking for.....two yr. degree, cert only, field experience....etc etc...
First of all our field is so vast that we, and I mean everybody, are always in a continuing education mode every single day.
Every savy business owner knows that someone fresh out of hvac school is not anywhere near ready to sent out by themselves.
Personally the way I see it if my employee needs any technical advice I can either walk them through the problem or call tech support. But if they offend the customer my ship is sunk. So the deciding factor to send out a rookie for the first time really depends on how well they come across to the people.
Now how much focus is on this in hvac school? Maybe one communications class if you are lucky. Taught by who? A burned out ex tech? Come on man. If you guys really want our trade lifted up then lets get some real social skills curriculum in hvac. And not a bunch of this cheap self reported profile worthless crap like the MBTI.
Don't get me wrong, technical ability is important too. The more comfortable the tech is in solving the mechanical problem the more he can focus on the social side of the service call. There is nothing more frustrating than being stumped in the diagnosis process while trying to gain the customer's social endorsement. Brains can't do two things at once.
My point is we are so eat up with this technical education stuff that we are missing a huge piece of the puzzle...social skills.
[Edited by Steve Wiggins on 09-06-2004 at 12:10 PM]