Had a customer so upset that it took us LESS than 24 hours (103 Degrees out) to arrive at his house to repair his unit that he called the governers office.
He told them they need to pass a law so that any senior citizen should be able to call any HVAC company and get immediate service. If the company they call does not send someone out right away then they should be fined and that if it happens to many times the company should loose it license.
Asked the customer what the governers office said and he said that they never had a request like his but would look into it.
Hopefully they were just trying to get him off the phone.