RoBo !! Need some Gmc factory advice!!

[tbk]

Robin, got a customer that has a heatpump unit built in 98,
compressor locked up, and she has a canceled check where it wasnt bought until 2000 but doesnt have the mod and ser# on it, the local distrub refusing to warranty anything without out it!!, she owns a property management firm and has bougth 5 more GMC since and is pissed, any idea who we can contact at the factory or company to help!!
Dcwalk3@charter.net if u dont want to reply here! Thanks in advance.

[Edmund Forsthe]

the supply house she bought it from should have a record of the trasnaction to include sn model and purchase date, did you install this unit or just got called to work on it, what happened to the original installer.

[RoBoTeq]

It's kinda hard to do anything with a unit that you can't even prove what it is or when it was made. A cancelled check could be from anything.

There may be a sticker on the inside of the unit in the electrical compartment with the model and serial number on it. Otherwise, this one won't fly.

[tbk]

Misunderstanding, data tag is there it is a 98, but was bought in 2000. But they finally found the receipt.

The biggest thing i found out during this ordeal is that
the local distributors here (there is multiple) SUCK and could care less if they help u out unless you bought the unit from them.
alittle dis-hearting!
all said and done! back up and running!Thanks for ur help tho!!!!

[RoBoTeq]

Sorry for the misunderstanding. Yes, the warranty starts from date of installation or in the case of new home construction the date of settlement.