Did a search and and did not see a past thread, anyways the war has begun over the selling of Service Agreements. The first opportunity to sell them always will be the person who answers the phone for the company. That being said it is then up to the field person to gather the information and get any paperwork signed, I have always argued that if there is a bonus paid for selling agreements, that the person in the office should split it with the tech gathering the info. As Service Manager I hear this complaint all the time, that the office sold the agreement, but they have to do all of the leg work. How do you or your company handle this? Thoughts?