Originally posted by roseair Is Carrier going under?
My guess is that they are driving out all the independent dealers and they will own the contracting part of the business. Like Lennox did. But Carrier moves much slower it will take over like cancer and push everything else out of the way. There is no doing business with Carrier.
We were a dealer for Carrier for 19 years. The last 4 years of that relationship was a constant deterioration of dealer support. At the end it was a constant battle to get product, warranty reimbursements, technicial training etc.
The final straw for us to drop the line was when Corporate Carrier went around our distributor and signed a five State deal with Agway Petroleum Products. The Agway branch in my area openly admits that thier people at their branch has no knowledge of air conditioning. But now all of their trucks now sport the Carrier Logo and list themselves in in the phone directory as Air Conditioning Contractors with the Oval.
Now Agway has been taken over by Suburban Propane. In 2-3 years Carrier will own Suburban Propane. IMO.
So it's more like people want Carrier to go under. Did some new chief take over and change how they do business? It just sounds like they're getting cheap and whore-ish. I personally expect most major OEMs to go that way eventually.
I understand Benncool. I have seen Carrier in some locations take over the independent distributorship & install bean counters & corporate idiots to manage the business. They are operations driven rather than sales driven & the personal touch with the dealers is lost. I am sure there are still some good independent distributors out there, & some corporate locations may be better managed than others.The Carrier brand does still have a loyal pull to it, but in certain areas, Carrier is losing its grip!