Service representative....? Yeah, I'm authorized to do Hoshi warranty service. Manitowoc and Scotsman too.
Manitowoc has gotten real snooty about it lately, though. This new S-Series deal came up and they said this year's service school was mandatory. I said mandatory as to what?....and they say it's required to maintain my status as an authorized servicer of their stuff. I said I'll go but let them know I didn't like the way this whole erosion of the traditional dealer thing has gone.
Well, to answer your question I decided a while back that this warranty service wasn't making me any money so I informed my distributors and all my local serviceless pot & pan dealers not to call me any more. I have ceased doing any warranty service on equipment that I didn't sell. I have no obligation to cater to their customers or their responsibilities to them.