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  1. #1
    Join Date
    Jul 2007
    Location
    Columbus, Ohio/ Bagram, Afghanistan
    Posts
    54

    Service Solutions Group

    Just a word of caution. This company is expanding nationwide at an alarming rate. Take it from a technician who's leaving tomorrow, this is NOT a company that you want to work for. Technicians are at the bottom of the food chain as far as they are concerned. They'll work you to death and give you nothing in return. If you are desparate for work, then do what you need to do. If you're a good experienced tech just looking for a change, do yourself a favor, look somewhere else!

  2. #2
    Join Date
    Jul 2009
    Location
    Connectitaxed
    Posts
    2,644
    Quote Originally Posted by ar4s1 View Post
    Just a word of caution. This company is expanding nationwide at an alarming rate. Take it from a technician who's leaving tomorrow, this is NOT a company that you want to work for. Technicians are at the bottom of the food chain as far as they are concerned. They'll work you to death and give you nothing in return. If you are desparate for work, then do what you need to do. If you're a good experienced tech just looking for a change, do yourself a favor, look somewhere else!
    These companies ruin the rep. of the service tech. Always come with no parts and charge too much for crap work. This one is not in my area yet. We have GCS and ATECH among others that we have taken work from.The customers are getting the message on these large companies.

  3. #3
    Join Date
    Nov 2009
    Location
    West Yorkshire England
    Posts
    405
    Yes I know what you mean about these bigger companies. The trouble is though the large restaurant and take away chains only like to deal with one company, for contractual and invoice reasons. I think we will see a lot more of these kind of firms in the near future.

    The firm I work at now has the UK contract for all the Frankie & Benny's, Chiquitos, And some other up and coming famous chains such as Jamie Olivers Italian, and Chipotle. The other engineers and myself often moan about the management, but they do understand that the firm wouldn't exist without good engineers, and overall are more amiccable than other firms that I have worked for in the past. Its just a shame we have a poor service manager.

    I worked for a bakery engineering firm called Norbake in Batley West Yorkshire some time ago now, and they had the contract for all the Tesco supermarket in store bakeries. I was sacked for refusing to carry out bodge repairs to any of the electrical wiring jobs. You would probably get away with it on a temporary basis to get the store going again on the condition its put right asap.

    But with them, bodging was the norm across the board and they were creating fire and electrocution hazards, but as far as they were concerned it was me that didn't know what I was talking about. It got to the stage where I was all but loosing my confidence, and asking my old college lectureres and ex work collegues from other companies if I was right with my attitude and technical approach. They all expressed some concern about the matter and just advised me to stick to my guns, then at least I wouldn't loose my reputation when the innevitable happens.

    I couldn't beleive the attitude from the management of this firm, when you pointed out the amount of non compliances with the wiring regulations/code and the increase of liabilty regarding safety. Their reply was something like, no we don't do that kind of thing. Even though it was obvious to anyone who knew their bacon. Mind you the engineers they had weren't much cop, most of them were just dickheads that did as they were told, and they probably wouldn't have lasted two minutes at a reputable company.

    I was talking to one of the managers where I work now and he asked me about this Norbake where I had worked, as I had put on my CV/Resume that I'd worked there and told them the upshot. He told me someone from that firm had applied for a job, he told me his name but I didn't recognise it. I told him to steer clear of employing anyone that had worked there for any longer than six months for obvious reasons.

    Any way they decided to give him a try because he had a good positive attitude in the interview, only to bullet him a month later for being dangerous and receiving bad feedback from other engineers that had followed his jobs. If only they'd of listened me in the first place.The MD who fired me reffered to me as a square peg in a round hole, after being shocked by his comment and pausing, my reply to him was... "Well in that case you and all of your operatives are round pegs that won't fit in any shaped hole except the one in my my arse and that is only on the way out of it!"... "So stick it up your arse!"

    I was then escorted out of the building by one of the two faced managers and arse licking engineers of whom I told them both how I felt about them and the firm they worked at. And also told them if they ever saw me out and came up to me and said so much as hello, I would kick their bollocks till they swung and p!ss all over them. I'm not a violent person, but sometimes these kind of people and firms can turn you.
    Martyn

    50 & 60 hz but 100's worse

  4. #4
    Join Date
    Jul 2009
    Location
    Connectitaxed
    Posts
    2,644
    i'm thinking i'll try not to get you mad Chilli!!!

  5. #5
    Join Date
    Nov 2009
    Location
    West Yorkshire England
    Posts
    405
    Well I was a younger bloke in them days. These days I tend to think the don't get mad, get even approach. I'm very placid really... no honestly though I am.

    But we all have a raw nerve that gets touched every so often.
    Martyn

    50 & 60 hz but 100's worse

  6. #6
    Join Date
    Jul 2007
    Location
    Columbus, Ohio/ Bagram, Afghanistan
    Posts
    54
    Quote Originally Posted by chilliwilly View Post
    Well I was a younger bloke in them days. These days I tend to think the don't get mad, get even approach. I'm very placid really... no honestly though I am.

    But we all have a raw nerve that gets touched every so often.
    You all seem to know exactly what I'm talking about. The poor management from all levels and lack of parts supplies was spot on.

    Chilli you need to be on the look out for them too mate. Our parent company is Franke so it goes without saying that eventually they will be looking to go international.

  7. #7
    Join Date
    Aug 2006
    Location
    Colorado
    Posts
    304

    Thumbs up Thanks for the tip!

    Thanks for the Heads Up! These people approached me online during my job search in Colorado. When I talked to them, they were really vague and all she could tell me is that they were expanding into that market. No Details, no shop, no service manager to speak to.

  8. #8
    Join Date
    Jul 2007
    Location
    Columbus, Ohio/ Bagram, Afghanistan
    Posts
    54

    Latest update

    When I left, the branch went down to 3 techs. Just found out today that on Tuesday, they fired another tech leaving 2 men to service 80+ McDonalds, 2 Cracker Barrels (with 2 more ready to sign agreements) and whatever warranty and other work that might happen to come up. One of the remaining techs just finished a 730 am to 1130 pm shift and it sounds like it'll be the norm for awhile.

    As for the fired tech, this guy would go anywhere and do anything asked of him. 60-70 hour weeks were normal for him. He would leave his family for a week at a time to help the company. Leaving Columbus to help in Cleveland was a regular event for him. He even traveled to Buffalo, NY and Philadelphia to assist in opening new markets. Not the kinda guy you'd think would unceremoniously get the ax huh?

    So why WAS he fired you might ask? Apparently someone turned him in for advertising HVAC side work on Craig's List. So he was fired for competing against the company for work. Mind you, all he ever did was residential HVAC work on the side, a market that SSG has NEVER ventured into. So where is the competition?

    Poor working conditions, new and ingenious ways to NOT pay techs for legitimate time on the clock, sad benefits, and as the above text outlines, absolutely NO appreciation or loyalty to the men and women in the field.


    WARN YOUR FRIENDS TO STAY AWAY!!!

  9. #9
    Join Date
    Feb 2008
    Location
    Ellington,CT
    Posts
    58
    Crap, I have an interview with them....is the pay any good atleast lol

  10. #10
    Join Date
    Jul 2007
    Location
    Columbus, Ohio/ Bagram, Afghanistan
    Posts
    54
    Quote Originally Posted by smsfire2003 View Post
    Crap, I have an interview with them....is the pay any good atleast lol
    Like I said earlier, IF you really need the work then by all means do what you have to do to take care of yourself and your family. I've left this company twice now. The first time due to a crooked branch manager. When I heard that he'd been fired, I came back. I never regretted any other employment decision more than that one.

    I know that at least 15 techs have left out of two branches and there are many more branches that I'm not aware of. If you're going to be in a coffee only branch, there is a good chance that you'll be the only one manning it. When McDonalds coffee machine goes down, they want it fixed right now even if that means that you'll be driving clear across the state at 4am.

  11. #11
    Join Date
    Oct 2002
    Location
    Lady Lake, Florida
    Posts
    799
    Yeah really thanks for the heads up cause I was considering sending my resume to get into something a little different. Just to make sure it's the same co. This is near Boston and they are trading as www.servicesg.com. Is that the same. take care. I've really considered Ecolab or it's now CSG i think.

  12. #12
    Join Date
    Jul 2007
    Location
    Columbus, Ohio/ Bagram, Afghanistan
    Posts
    54
    Yes, thats the place!

  13. #13
    Join Date
    Feb 2008
    Location
    Ellington,CT
    Posts
    58
    For what it's worth I had the interview, company seems to have alot to offer.. This location is currently a coffee only satellite but they're here to expand and grab buisness out here...I'm in CT and have yet to see a proffesional company out here. They seem to have they're ducks in line and know what they're doing. The pay and benefits far exceed my current job...I work for a mom n pop shop and get paid crap and treated like crap..so maybe this may be the right change....
    I'd love to hear more about your experience with SSG so I could make a more informed descision

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