Quote Originally Posted by timebuilder View Post
We made a decision that this rAdrienne Janicwas going to give the most consistent positive result. In many cases, telling a customer that something "might" work is equivalent to saying it "will " work, in the mind of the customer. Then, after trying to blow it out, we "own" it until it works properly.

This way, we quote, repair, and it's done.
Good logic!