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  1. #1
    Join Date
    May 2010
    Location
    Fullerton CA
    Posts
    8

    How to reset password in WebCtrl

    I just register, hello everyone.
    I am a end user and one of my building is using WebCtrl base system. And employee who was running the system is no longer with us anymore.
    Is it the resetting password going be easy task? or should I call service tech from Webctrl. I don’t know who to call.
    I have access to Webctrl server or the PC. I have IT tech who understands how web server and pc works.
    Thanks!

  2. #2
    Join Date
    May 2009
    Posts
    623
    Any administrator can reset user passwords. If you have none you would have to send it in to ALC as I understand it.
    Scott Jalbert
    Harris Integrated Solutions

    Formerly Liebert (Emerson Network Power)
    Expressed opinions are my own

  3. #3
    Join Date
    Dec 2006
    Location
    What? Who? Where?
    Posts
    1,688
    The default administrator account username is administrator with no password. If you are lucky it is still in the system, though I doubt it. Send me an email (email in my profile), I'm in SoCal and have worked for/with 5 different ALC contractors around the area over the years. I can probably get you in touch with the installing contractor with a little information.

    kontrol out
    "Open is as open does." - Forrest Gump
    "Can't we all just get a Lon?" - Garry Jack
    "BACnet: integration or interrogation?" - The Janitor
    "Open protocols? You can't handle open protocols!" - Nathan R. Jessup
    “What’s that? Aaa… open protocols? Don’t talk about…. open protocols? Are you kidding me? Open protocols? I just hope we can hardwire an interface!” - Jim Mora http://www.youtube.com/watch?v=U7fjDS0jKiE

  4. #4
    Join Date
    May 2010
    Location
    Fullerton CA
    Posts
    8

    How to reset password in WebCtrl

    Thanks everyone.

    I tried all kind Admin, but not full administrator.
    I got lucky, administrator worked.

    Thanks again.

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