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  1. #1
    Join Date
    Oct 2002
    Posts
    306
    How would you all handle this:
    Get a call from a customer who only calls when its broke and hot out that multiple units are out. I tell the owner I'll be there in about two hours, He says ok. I get to the building and see the girl at the front desk and a guy who I've never seen before. I explain to him who we are and ask if they know which units are down, they say no. The guy turns around and says" you guys know what you're doing" then says " are you going to fix it half- assed or what". Well I went up on the roof and found unit 1 no power on roof, unit 2 disconnect on roof off, unit 3 not getting control signal to turn on, unit 4 condenser fan blade broke and stopping fan motor. Units 1,2 & 4 all are 460 volts and the disconnect switches are broken. The only way to shut off power is a breaker panel that is behind the front desk that they use to turn the units on and off. I refused to work on the units because of they are unsafe and because of what the employee said. Do you guys feel I acted properly or should I just blew off what the guy said.

  2. #2
    Join Date
    Jun 2001
    Posts
    3,909
    Should have told him you only fix half-assed units half-assed !
    Governments don't tax to get the money they need, governments will always find a need for the money they get. Ronald Wilson Reagon

    Born Again KA

  3. #3
    Join Date
    Sep 2001
    Location
    prov.r.i.
    Posts
    1,424

    how would you handle this customer

    after the half ass remark, i mightve kicked im in the balls and said that wasnt half ass was it
    if at first you dont succeed,then skydiving is not for you

  4. #4
    Join Date
    Feb 2004
    Location
    Midwest
    Posts
    9,919

    How would you handle this customer?

    By his neck

  5. #5
    Join Date
    Dec 2002
    Posts
    9,871

    Would have laughed in his face

    Then gave him my competitors phone number.

  6. #6
    Join Date
    Jun 2004
    Location
    s.c.
    Posts
    287
    his remarks aside ,I wont work on units that have no disconnect , I quote on the disconnect & if approved diagnostics are made after that. Been to large places with multiple a/c's & no one could tell me which was down to which I respond would you like me to check every a/c & exsplain that diagnostic fee's are per unit not per svc. call you would be surprised how fast someone can be found that knows which a/c's are down. As for the rude comment we have a "b**ch " charge for that / misc. adjustment charge & secondary diagnostic charge which adds $100 to $150 to the bill. Kinda like cussing the cook before he makes your meal : not a good idea.
    I can do all things...

  7. #7
    Join Date
    Feb 2004
    Location
    SC
    Posts
    20,677
    Originally posted by sctech
    his remarks aside ,I wont work on units that have no disconnect , I quote on the disconnect & if approved diagnostics are made after that. Been to large places with multiple a/c's & no one could tell me which was down to which I respond would you like me to check every a/c & exsplain that diagnostic fee's are per unit not per svc. call you would be surprised how fast someone can be found that knows which a/c's are down. As for the rude comment we have a "b**ch " charge for that / misc. adjustment charge & secondary diagnostic charge which adds $100 to $150 to the bill. Kinda like cussing the cook before he makes your meal : not a good idea.
    ================================================== ==========

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  8. #8
    Join Date
    Jan 2004
    Location
    Burleson, Texas
    Posts
    1,741
    Payment would be COD, not some half-assed NET 30 crap...

  9. #9
    Join Date
    Jul 2002
    Location
    Slacking off right now
    Posts
    7,546
    Sctech: Great answer there. Id only add get signed approval before going ahead with repairs
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  10. #10
    Join Date
    Apr 2002
    Location
    Dallas TX
    Posts
    2,216
    The guy was probably in maint and has caused most of the problems and finally it is catching up. I would document everything I had found and added possibly a smart ass charge and made sure that every repair was to be done or none of them. To much liability.

  11. #11
    Join Date
    Dec 2002
    Location
    peoples republic of maryland
    Posts
    954
    If they want to be a p.i.a then I hit them with a p.i.a charge that is commesurate with the amount of pain in my ...
    "The meek shall inherit the earth"
    "he that's walking with wise persons will become wise, but he that is having dealings with the stupid ones will fare badly" Proverbs 13:20
    "Pressure is something people feel when they don't know what their doing". Peyton Manning-superbowl MVP

  12. #12
    Join Date
    May 2000
    Location
    Urbandale IA. USA
    Posts
    4,811
    Originally posted by sctech
    his remarks aside ,I wont work on units that have no disconnect , I quote on the disconnect & if approved diagnostics are made after that. Been to large places with multiple a/c's & no one could tell me which was down to which I respond would you like me to check every a/c & exsplain that diagnostic fee's are per unit not per svc. call you would be surprised how fast someone can be found that knows which a/c's are down. As for the rude comment we have a "b**ch " charge for that / misc. adjustment charge & secondary diagnostic charge which adds $100 to $150 to the bill. Kinda like cussing the cook before he makes your meal : not a good idea.
    Good answer, I might add that I am not a licensed electrician and the units are unsafe and needing attention by a qualified electrician. When the disconnects are repaired/replaced I will return to finish the repairs...

    Those who dance, appear insane to those who do not hear the music.
    Those who believe, appear ignorant to those who do not know God.

  13. #13
    Join Date
    Feb 2004
    Location
    Midwest
    Posts
    9,919
    Originally posted by swat
    The guy was probably in maint and has caused most of the problems and finally it is catching up.
    This was my immediate reaction as well. He's ticked off, but also worried about what you'll find.

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