Our client is one of the largest HVAC contractors in the state of Iowa. They have a well established reputation in the industry, and have been successful in expanding their business while maintaining stability. They are currently seeking to hire a Service Dispatcher for the HVAC department. This is an exciting opportunity for someone who is detail orientated, and thrives in a fast-paced environment. If you believe that you have the drive and passion for this opportunity, please apply now.
In this position, responsible person will communicate with customer to determine service needs. This person will schedule and notify technician of assignments and enter necessary data into computer database. Performs related work as required.
Requirements needed in order to be considered for this position:
•Requires a high school diploma.
•Previous dispatching/customer service experience.
•Experience and utilizing judgment in order to plan and accomplish goals.
•Follow up and follow through with technicians and customers to help maintain good customer relationships
Ideal candidates will have the following customer service related skills:
•A professional and courteous telephone manner.
•Ability to handle a multiple-lined phone system for a number of staff members.
•Patience and endurance to sit behind a desk all day.
•Able to handle the urgency of each task, and work in a high-stress position.
•Is detail-oriented with the ability to multi-task.
•Basic computer skills to include the following:◦10 key•Strong interpersonal skills such as, communication, problem solving, and organizational.
◦Proficient w/Microsoft outlook, excel and word.
◦Spectrum in-house system (we will train).
•Perform a variety of tasks; works under general supervision of Service Operations Manager.
•General office duties to include filing, sorting, answering phones, greeting customers, etc.
Additional skills that will be considered:
•2-4 years of experience in service dispatching or related field ideal.
•Familiar with standard concepts of HVAC helpful.
For more info: http://www.birddogjobs.com/JobSeeker...?id=1271341873