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  1. #1
    Join Date
    May 2008
    Des Moines, IA
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    Service Dispatcher-Des Moines, IA

    Our client is one of the largest HVAC contractors in the state of Iowa. They have a well established reputation in the industry, and have been successful in expanding their business while maintaining stability. They are currently seeking to hire a Service Dispatcher for the HVAC department. This is an exciting opportunity for someone who is detail orientated, and thrives in a fast-paced environment. If you believe that you have the drive and passion for this opportunity, please apply now.

    Job Description:
    In this position, responsible person will communicate with customer to determine service needs. This person will schedule and notify technician of assignments and enter necessary data into computer database. Performs related work as required.

    Requirements needed in order to be considered for this position:

    •Requires a high school diploma.
    •Previous dispatching/customer service experience.
    •Experience and utilizing judgment in order to plan and accomplish goals.
    •Follow up and follow through with technicians and customers to help maintain good customer relationships

    Ideal candidates will have the following customer service related skills:

    •A professional and courteous telephone manner.
    •Ability to handle a multiple-lined phone system for a number of staff members.
    •Patience and endurance to sit behind a desk all day.
    •Able to handle the urgency of each task, and work in a high-stress position.
    •Is detail-oriented with the ability to multi-task.
    •Basic computer skills to include the following:
    ◦10 key
    ◦Proficient w/Microsoft outlook, excel and word.
    ◦Spectrum in-house system (we will train).
    •Strong interpersonal skills such as, communication, problem solving, and organizational.
    •Perform a variety of tasks; works under general supervision of Service Operations Manager.
    •General office duties to include filing, sorting, answering phones, greeting customers, etc.

    Additional skills that will be considered:

    •2-4 years of experience in service dispatching or related field ideal.
    •Familiar with standard concepts of HVAC helpful.

    For more info:

  2. #2
    Join Date
    Feb 2010
    Southern transplant in ne pa
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    From Your Statement iam twc services aka The Waldinger Corporation

  3. #3
    Join Date
    Feb 2010
    Southern transplant in ne pa
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    ooops didnt notice the type-o /the job discription sounds like twc services there a real big outfit headquaterd in iowa. I know their real big in the mid west and in florida

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