My question is this....let's say you hire a guy fresh out of school and all you expect him to do is break even...now 6 mths later he is the profit leader of the company for the last couple of months...albeit KNOWLEDGE is not that of a 4 or 5 year tech. And not saying that the other service techs. don't do well also....and they are a lot more experienced....goes without saying....

What is more important to you as owners, someone that knows a lot but has callbacks, and doesn't make all that much or someone who is less experienced... who for whatever reason does the company well profit wise.

Thanks for your replies.......