Hatco Model FSDT-2, Serial 9647400336- This is a display case used to keep soft pretzels(or other food) from getting hard after they are made in a pretzel shop- The problem is that in the top compartment where the controls are located it looks like the humidity which is supposed to be confined to the product storage area is somehow getting up into the control compartment and it's not just a few drops, I'd say a few ounces condensing in this area. As a result the pretzels seem to have an extremely short shelf life in this device, so it appears as though the humidity is escaping into the controls compartment and condensing.
I used some food grade silicone and sealed places where it looks like it could get up into the controls and I'm going back tomorrow to see if there is any change.
Customer has used only distilled water since the unit was purchased new
Has anybody ever seen this before?