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  1. #1
    Join Date
    Apr 2003
    Location
    Iowa
    Posts
    2,652
    My installers are having a heck of a time with things dissapearing.

    2 weeks ago, a vacuum pump went missing in action.

    Yesterday they asked me, "did you order the heat pack for this heat pump?" Yes I said, look, you put the serial number right here in the folder. They lost the damn heat package.

    I mean WTF? These aren't small things that just hide from you.

    But....we bought a new vac pump, so the other will show up soon and the other heat package will be in on the truck tommorrow so the other "lost one" should show up next week somtime.

    I'm beginning to wonder if there is a "Mole" in the company. Am I just nuts or does this stuff happen more than I think?
    There are 3 ways to do anything in life; Good, Fast, Slow: You can pick any 2.

  2. #2
    Join Date
    Jan 2002
    Location
    tip of the mitt
    Posts
    2,002
    It's called a thief.I can tell when a thief is around,call it intuition.
    I have my own little world. But it's OK...they know me here.

  3. #3
    Join Date
    Jul 2002
    Location
    NY
    Posts
    1,886
    That sucks. Sounds like there is a mole or maybe it was just misplaced:rooleyes: Smells like someone is doing sidework.
    Not what it use to be

  4. #4
    Join Date
    Mar 2004
    Location
    SE Michigan
    Posts
    18,205
    Yep, those vac pumps are pretty nice when you can steal one for free. Keep an eye on your torch kits and meters.
    To put the world in order, we must first put the nation in order; to put the nation in order, we must put the family in order; to put the family in order, we must cultivate our personal life; and to cultivate our personal life, we must first set our hearts right.
    -- Confucius

  5. #5
    Join Date
    Nov 2000
    Location
    Waco, Texas, USA
    Posts
    6,153
    Engrave a number on every tool before you issue it. Each employee has a number. If an employee loses a tool then he can pay for it. Tools can get mixed up easily when more than one guy is on a job. This system will help everyone.

    It seems like when something like this happens it is always someone else's fault. IGI you should shoulder some of the responsibility for not being organized. Not picking on you just trying to get you to see the entire picture.
    "And remember my sentimental friend......that a heart is not judged by how much you love, but by how much you are loved by others" - Wizard of Oz.

  6. #6
    Join Date
    May 2001
    Location
    Bennington, Vermont U.S.A.
    Posts
    13,864
    Right now I have 30 installation jobs in various degrees of completion.

    After going nuts trying to figure out where stuff went after a alcholic service manager got everything screwed up I instituded PURCHASE ORDERS. None of my vendors get paid without a PO # on the invoice. Did I order that kit? Look in your PO book. Did those diffusers come in? Look in your PO book.

    We have a special series of purchase order #'s for tools. If some one purchases a tool it is assigned to the tech. If someone purchases parts for a job it is assigned to a job.

    If one of my techs goes to a supply house to pick up something. The computer at the supply house asks the counter guy for a purchase order #. On the way to the supply house the tech will radio in and ask for a PO.

    I have a computer generated system now for purchase orders. My son made it for me. I print out 2 copies. One goes in the job folder so the foreman knows stuff has been ordered. The other goes in a bin so we know it hasn't come in yet. When it does arrive the box is marked with the job name and po#. The copy of the po# goes to the bookkeeper. When the invoice comes in she checks the price on the po with the price on the invoice. This has saved us thousands of $$ by catching overcharges.

    This system doesn't solve all the problems but it sure has made life easier.

  7. #7
    Join Date
    Mar 2003
    Location
    Cincinnati
    Posts
    7,977
    I can see somebody stealing a vac-pump but why a heat package?

  8. #8
    Join Date
    Mar 2004
    Location
    NJ
    Posts
    1,214
    Pretty simple--on your truck when you left and not on it later --you just bought the missing item and then charge'em back the cost of the new item to replace it no depreciation/fair market value. If it was a high ticket item maybe spread the payout to you over three week.
    thehumid1-------I live in NJ, a state where it's free to come in but you have to pay to leave!

  9. #9
    Join Date
    Nov 2000
    Location
    Waco, Texas, USA
    Posts
    6,153
    The heat package is there. Someone just got confused and thought it was a filter base. Might consider drug testing.
    "And remember my sentimental friend......that a heart is not judged by how much you love, but by how much you are loved by others" - Wizard of Oz.

  10. #10
    Join Date
    May 2001
    Location
    Bennington, Vermont U.S.A.
    Posts
    13,864
    This is the computer generated form that we use. If I have a big list of material I type "see list below" where it reads 'material description'. Then you can cut and paste or type-in whatever.




    [Edited by benncool on 05-28-2004 at 10:51 AM]

  11. #11
    Join Date
    Nov 2000
    Location
    Waco, Texas, USA
    Posts
    6,153
    That is a nice simple form, I like that. Do your employees hand write them in the field then office persons key it in the computer to create a searchable filtered database for easy retreival?
    "And remember my sentimental friend......that a heart is not judged by how much you love, but by how much you are loved by others" - Wizard of Oz.

  12. #12
    Go down the list of expensive tools not always provided by a company. You may issue some of these to your techs. try to keep track of what else comes up "Missing".I bet they fall on that list. You will probably have your answer shortly when someone gives you there 2 week notice.

  13. #13
    Join Date
    May 2001
    Location
    Bennington, Vermont U.S.A.
    Posts
    13,864
    Originally posted by Steve Wiggins
    That is a nice simple form, I like that. Do your employees hand write them in the field then office persons key it in the computer to create a searchable filtered database for easy retreival?
    All a tech needs to do is call for a PO#. There are one of 4 people that can assign a number. All the tech has to say to the office is, "I need a po for Smith's residence"
    The office instantly says it is "#1234". Then completes the above form. Nobody is held up fumbling for a po.

    The success of this system is that the po#s are in a central location (The computer). Copies of them can go any where they are needed, eg. loading dock, job folder, bookkeeping. But anyone can go to the central location, get the number and backtrack.

    Best thing since the Zip Code!

    [Edited by benncool on 05-28-2004 at 11:04 AM]

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