I find I agree we both sides.
If a customer is not loyal to begin with to the competition who calls me to cover for them. What I'm I stealing that would'nt be taken from him anyway? Maybe the Customers are not happy with the service there getting.
I guess I'm going to have to be professional yet agressive. And the first time the competition fails to show they will call me again or vice versa.
Do any of you own your own business?