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Thread: cut throat

  1. #1
    Join Date
    Apr 2004
    Posts
    80
    Allright what do you think of this?
    If the competition calls you to make a service call for them, and the customer wants your card and would like to do business with you. Do you take that person's customer from them.

  2. #2
    Join Date
    Oct 2001
    Location
    Stoney Creek, Ontario
    Posts
    885
    Sure, If they cant handle the work- too bad

  3. #3
    Senior Tech Guest
    Take...wrong word...perhaps given...
    or maybe you just "earned" a new customer.

  4. #4
    Join Date
    Dec 2002
    Posts
    603
    The customer is always right!

  5. #5
    Join Date
    Jul 2000
    Location
    Guayaquil EC
    Posts
    10,483
    If the call came in out the blue, I would be very skeptical about why the competition was calling me and "giving" me the job.

    This "customer" is probably a deadbeat they is trying to unload on you.

  6. #6
    Join Date
    Feb 2003
    Location
    NH & Cebu
    Posts
    1,611
    Depends, but probably not. Another small outfit and I cover for each other for days off and vacations. I've been on calls for him where the customer wants a card from me "just in case." I absolutely will not service this customer, or give out my card. It's just unethical.

    If it's someone the competition wants to get rid of or no longer service, that's another matter entirely

  7. #7
    Join Date
    Jul 2000
    Location
    Guayaquil EC
    Posts
    10,483
    Originally posted by hvacmd2002
    Depends, but probably not. Another small outfit and I cover for each other for days off and vacations. I've been on calls for him where the customer wants a card from me "just in case." I absolutely will not service this customer, or give out my card. It's just unethical.....
    As a one man show, I do that too. I have two others here in town who like me need to rely on somebody for backup. While we in fact compete for work by definition, I do not consider these guys my competition. We have an unwritten agreement not to mess with each other's customers....and it works quite well.

    If one of us steals a customer away from the other, then that is cutthroat. I don't ever expect that to happen. As a matter of fact, I recently gave away a good account with 18 RTU's to one of them because of all the shaky-ladder-climbing work involved.

  8. #8
    Join Date
    Jul 2000
    Location
    Ottawa, Ont. Canada
    Posts
    1,729
    My 2 cents - It is probably much more to your benefit to build a good long term relationship with a fellow contractor than to worry about a customer who will switch at the drop of a hat.
    don sleeth - HVAC-Talk Founder
    HVAC Computer Systems
    Heat Load Calculation Software

  9. #9
    Originally posted by Don Sleeth
    My 2 cents - It is probably much more to your benefit to build a good long term relationship with a fellow contractor than to worry about a customer who will switch at the drop of a hat.

    I'm with Don ....

  10. #10
    I'm definately with Don. In time, that stuff comes back to you.
    Hey cockroach, don't bug me!

    www.AskTheDiceman.com

    www.TheColdConspiracy.com

    www.Pennwood-HVAC.Com

    Bring Em Home....

  11. #11
    Join Date
    Aug 2002
    Location
    Orange County CA
    Posts
    1,084
    wow...Dice does have a conscience

  12. #12
    Join Date
    Apr 2004
    Posts
    80

    Part 2

    The rest of the story. This contractor who called me to cover for him, was injured on the job and will be out for a while. I just started my own business and have little experiance in residential. My hopes where to work with this man like a subcontractor. not take customers but I have the acces to his 25yrs experiance and a better check then a regular job, And his customers wont call anyone else, they wont have to.
    But he doe not seem interested, I'm sure he has been burned before.

    I did refuse to give the customer a card, and told them They woulld need to call, The other Man.



    one day I will be a Tech.

  13. #13
    Join Date
    Feb 2004
    Location
    Western New York
    Posts
    1,063

    Don speaks the truth

    A trustworthy fellow contractor is worth much more than a "flipper" customer.

    Recently, had a new manager for a local vending machine company ask me if I did side work. Told him I owned the company, and all work was billed thru the company.

    Little did he know, from that day on, a special "stupid a** remark charge" was added to that, and any future invoice.

    I hate employees who steal work from their company, and the customers who enable them.
    Experience is what you have an hour after you need it.

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