Thanks in advance for your advice. I appreciate the pros who take the time to answer questions in this forum.
I previously posted on here that the breaker to my heat pump unit was tripping and had 2 techs come out (the company that installed the unit, and another independent Lennox dealer). They both diagnosed the problem as a grounded compressor and bad capacitor. This system is 2 years old and has been well maintained.
The parts are obviously under warranty, but my question is this: what, other than faulty/bad equipment, would cause the system to go bad? We have had no power surge/failures. Poor/improper installation? Why doesn't Lennox (or the dealer that installed the unit) stand behind the product and cover all the costs of repair/replacement? The auto industry seems to do things right regarding warranty work.
Any insight is appreciated.