Actually Spidy, I have been wanting to bring on another tech, how are you on heat pumps? We have been debating on a senior tech or a junior tech, I am kind of tired of guys coming in with quote "20 years experience" and they don't know anything but parts changing and the basics. Had one argue that duct sizing had nothing to do with service. The last one wrecked the back end of my brand new van and never said anything. He went to work for the competition, so I figure we'll definetly need another tech now. He ran about 60% callback ratio. You can call me if you want, 843-770-0273 ask for Mike.