I have just taken over a site and I have to support these things until we can upgrade them to Jaces and then the world will be good. I was hoping some of you might be able to help me out with a few things.
All of the NCM's are standalone and have a modem hooked up to them. The modems are suppose to dial out whenever there is an alarm present and the point is configured to do so. However only a couple of the buildings actually do this. I have verified all of the settings in the ones that do work and the ones that do not work are the same. The other day I had the customer trip out the boilers to test the alarming and the point went into alarm status and the modem never even attempted to dial.
Another issue that I am having is that the previous service provider guess who that was, never replaced any of the batteries in the NCMs so everytime there is a power blip the thing needs to be downloaded. When I went to download the device it just went into a constant reboot every 2 min. or so even when it was connected to my PC and it said it was taking the download.
Any help would be greatly appreciated.