A leaking auger shaft seal on a Follett Horizon Ice Machine is not a problem, I have done it before, except this time the gear motor would not come off the auger. I called the factory and they sold me a puller. Using the factory puller it pushed the bearing about 5/8 inch in, braking the back of gear box and the gear grease poured out. The puller bolts stripped out of the gear box, but the auger never moved out of the bearing. I called the factory and they told me to cut the auger behind the gear box. Also they told me it’s out of warranty and you will need to buy a new auger, and gear motor. The gear motor is history, but is there some way to save the brass auger?