[QUOTE=Doesn'tPhaseMe;5745932]As far as diagnostic and troubleshooting skills, guys that can do and those who can't change parts.
Those who honed their skills in this field have worked hard over years to do so and I believe they are an invalueable asset to their employer. Get in and get out, fix it right the first time, no call backs or customer complaints. There is nothing like walking into a customer's business when the crap is hitting the fan and seeing the reilef on their face as they see you walk in the door. They trust and respect your abilities from you being honest with them and providing them with good quality service throughout the years. Thats better than them thinking your gonna screw them over and try to sell them something they don't need any day.
But then again what do I know, I have prided myself in this thinking for 30 years now but find myself out of work now. Previous employer was all about sales, even the service manager was a salesman and completely clueless about the field. Been there 7 years had an established customer base, new service manager hires a parts changer from the place he use to work in the fall. Customers complain about him but it falls on deaf ears and he lays me off. I am still going to stick to my guns until this all turns around and hopefully soon.[/QUOTE
I suck at sales, must admit,I'm a mechanic at heart since my Army days, our service manager went to a HVAC technical school, but is completely clueless about the field, the way I see it, he wants all new techs to be the image of him expert sales people lacking field skills, luckily for me he can't fire me