Results 27 to 33 of 33
02-05-2010, 04:44 PM #27Professional Member
- Join Date
- May 2005
And you're not about to tell me I have the kind of customers I have because of how I handle this. Thats pure bull**** and you know it, I've worked everywhere from the ghetto to jupiter island, one of the richest towns in the US. I've seen the poor spend the money and vise versa and I've seen the rich tightwads that insist their equipment run until the case is rotted to dust.
Anyway this thread was about the con artists that can trade a bum a bag of magical dog**** for a blowjob. I'm ****ing proud to be called an a/c tech just like these brainless ****s are.
02-05-2010, 05:03 PM #28Professional Member*
- Join Date
- Dec 2008
- Dixiana, AL
02-05-2010, 05:15 PM #29
I know a couple guys working for a different company, one of the biggest shops in the area - These techs have a monthly quota that will make your head spin, and they use low-end products and the labor markup is out of this world. Scary thing is the guys i know are so good and have been in the business for so long that they have literally brain-washed themselves into thinking they work for a great company. What me or others would see as a hard-sell of unnecessary work to unsuspecting potential customers(.ie a ripoff), they see as a necessary thing, that they are doing these people a "favor."
I have seen estimates done by them that included as much as 700% more work that desperately needed doing, than actually really needed to be done - and of course the most of it was labor, followed by gross markup of inferior products.
There is a constant turnover because once it slows down, the techs sell to everyone they know until they run out of ways to boost their quota, then they are out the door and it's onto the newspapers with another "we are growing again and need more techs" advertisement. Meanwhile, their tech dept never actually grows, just changing faces.
It's like those $3,000 vacuum salesmen that still knock on your door so they can get inside. Try getting rid of them. It's disgusting....
02-07-2010, 09:46 AM #30
Ah man, I don't miss working residential yet! Bless your hearts, y'all have to put up with explaining over and over to different customers essentially very similar things, eh? Gets to be challenge to motivate yourself somedays?
The last place I worked residential, I burned out. About six weeks into the hot season, I was on call, been working all day in the heat, T/S a two system house, found a leak in a coil, quoted a replacement. Change out tech called me and I gave him iinfo on the wrong system!! Didn't find out until hours later! That last night-day I worked till 2am, got home about 3am and then had to be at the monthly service meeting at 7am. Found that I was responsible for about 10% of new equipment sales for that period, got a nice bonus. The the service manager called me into his office and I was invited to leave the company!
I was ready to leave the profession at that point!!
Found a position with a manufacturer of commercial equipment and had pretty good run with them. Now I am a commissioning tech for an aggressive new construction contractor.
Still have nightmares about my residential days!G T T
In the end we will remember not the words of our enemies, but the silence of our friends
Martin Luther King, Jr.
02-07-2010, 12:29 PM #31Professional Member
- Join Date
- Mar 2008
I always tell people of possible problems with their systems, along with a little education as to why this or that could be a problem. Most people appreciate it and I believe that is the "professional" way to handle your customers. I Do Not recommend unnecessary work, but i'll tell them about potential problems, and make them sign off on things such as a leak in a system, no secondary drain or float switch etc.etc. This covers your butt not just the company you work for.
Its question of right and wrong when selling people things they don't really need. The service we provide is a need and not a want in most cases. Its not like we're selling high end patio furniture that people want to buy. Thats why morally i cannot sell a customer something that is not needed. Now if i mention upgrading or taking advantage of the current tax credits and they like they idea, thats a decision they can make. I just provide them the info to do this, but i'm not going to become a car salesman in their home!"The things you own end up owning you. "
02-07-2010, 12:49 PM #32Professional Member
- Join Date
- Feb 2010
- OMAHA, NE
Other than service agreements or a humidifier replacements etc. its not cost effective for most companies to have a service tech stay in a house for an hour explaining tax credits, rebates and finance options(not their field of expertise any way)then lose the job. If they can plant some seeds of thought in the mind of the home owner and start the nail, get your salesman there in a hurry to drive that nail home. If techs have enough spare time to kill an hour and have a sales contest with the other techs.......makes you wonder.
If your professional sales rep takes over, the numbers are almost always way higher. If the techs make some strong recommendations before they leave, and the sales rep is on the same page it works for us.
02-07-2010, 04:38 PM #33
Borrow a little Bill Clinton accent to your speech of any content and the sales will go threw the roof.