ok, so I had an issue with my connectivity for the last week. Last thursday, my palm pre stopped receiving email while i was on the road, so i went to old faithfull, my air card for the laptop. It too wouldnt work. so i go to the store and they tell me my air card is messed up, and i need a new one. they then tell me that my palm software is corrupt, and i need to remove all eight hundred numbers or so numbers and send it in for reprogramming. yea right. i decide to buy the new air card, and it begins. "its all set up ready to go, justput the disc in your laptop". ok, nothing. call tech and they actually tell me the network is out in my area, they will call with updates, which they do until tuesday, no resolution. i keep calling and get a band of damned morons, until today when i go ape sh** on them. spent seven hours on the phone with them with some lady form escalation department, which is where they send REALLY PISSED OFF GUYS. she calls local so called factory stores within 40 miles of here to try to find a real good tech. get one guy who tells me software requires service pack 1, download and call him baxck if it doesnt start working. call back, gone. so i start playing. I get into my device manager, and find the drivers for the air card say they are fine, but i decide to uninstall, and reinstall. cant uninstall as there are none. huh? so i manually try to load drivers. system device manager lets me load them manually, and bingo, working. this is for the new 3g/4g card, so if you get one beware. i didnt even want one, but they told me that my old card was obsolete, which i found out was a flat out lie. now i am going after them for lying to me. damn this is nutso. but eight days later i got all fixed. phone required a partial reset after palm had apparently sent new software, only found that out by playing. figured what i was told early on, if your computer doesnt do what you think it should, or locks up, never hit delete, reboot or restart and proceed form there.