I have a site that I have setup to email/sms maint. staff on a critical alarm situation. The problem is that the management uses blackberry's and the staff uses run-of-the-mill flip phones. The ack of the email works like a champ. The issue arises when a critical alarm is received by the staff in the form of a text message. The UUID is bracketed by parentheses to denote subject line. The user cannot cut and paste and has to manually input uuid in parentheses to ack alarm. Does anyone know of a workaround? The sms is sent using vtext. TIA.