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  1. #1
    Join Date
    Aug 2006
    Location
    Tennessee
    Posts
    462

    Niagara email/text alarms....

    I have a site that I have setup to email/sms maint. staff on a critical alarm situation. The problem is that the management uses blackberry's and the staff uses run-of-the-mill flip phones. The ack of the email works like a champ. The issue arises when a critical alarm is received by the staff in the form of a text message. The UUID is bracketed by parentheses to denote subject line. The user cannot cut and paste and has to manually input uuid in parentheses to ack alarm. Does anyone know of a workaround? The sms is sent using vtext. TIA.
    He who asks a question is a fool for five minutes. He who does not ask any questions is a fool forever.

  2. #2
    Join Date
    Aug 2006
    Location
    Tennessee
    Posts
    462
    Bueller?.....Bueller?
    He who asks a question is a fool for five minutes. He who does not ask any questions is a fool forever.

  3. #3
    Join Date
    Oct 2009
    Posts
    591
    Im trying to send out an email to a phone number @vtext.com. What did you put in the outgoing account in your jace? Im not sure what to put in for the hostname, port number, account, and password.

  4. #4
    Join Date
    May 2004
    Location
    SE Pennsylvania
    Posts
    898
    Should be phone number@vztext.com. The outgoing needs to be a legitimate email account as in blahblah@verizon.net and the port numbers can be found on the providers site. I use a GMX account on some of my sites and host name is mail.gmx.com, port is 587, account name is blahblah@gmx.com, type is SMTP and the password is the email account password. These settings will vary according to the provider. You also need to have a reply email address listed.

  5. #5
    Join Date
    Oct 2009
    Posts
    591
    It looks like I might need the ssl license for vtext to work. Does that also enable https?

  6. #6
    Join Date
    May 2004
    Location
    SE Pennsylvania
    Posts
    898
    I dont know a whole lot about licensing but anything to do email and http I thought was always included.

  7. #7
    Join Date
    Jul 2007
    Location
    Mount Airy, MD
    Posts
    7,281
    Quote Originally Posted by Igotworms View Post
    It looks like I might need the ssl license for vtext to work. Does that also enable https?
    The outgoing account could be yours or like me, have an outgoing account for all projects.

    The reply address does not need to exist, but it has to be there. I use jobname@gmail.

    The message received by whom ever will be jobname@gmail

    The only thing you need is to set up is the contact receiving the alarm, in this case phonenumber@whereever

  8. #8
    Join Date
    Nov 2005
    Location
    Shreveport, Louisiana
    Posts
    2,329
    I dont mean to be a smart arse here but the OP is not having the issue of sending the alarms or texts,
    but the issue is the use of non smart phone devices(run of the mill) thru text messaging as described and failure of proper acknowledging of the critical alarms due to the non smart phones.

    Knowing that I beleive the problem will be the customers problem itself.

    The Jace environment in itself seems to be working correctly as it should ...

    Thank you
    UA Local 141

  9. #9
    Join Date
    Nov 2005
    Location
    Shreveport, Louisiana
    Posts
    2,329
    The non management staff should recieve the text on the non smart phone devices(run of the mill)and respond as they should to the job to check/ fix the issue, then go on the computer sign in to the jace and then acknowledge it.

    In the time it takes for them to respond if it gets escalated to management then management will have to realize they should update the communications with their staff.
    UA Local 141

  10. #10
    Join Date
    May 2004
    Location
    SE Pennsylvania
    Posts
    898
    My response was aimed at the post made in 2013 by Igotworms not the original one from 2009. Was hopping he either figured it out or gave up .

  11. #11
    Join Date
    Oct 2009
    Posts
    591
    Im not the OP but I did bump up this thread from 2009. I am trying to send out text messages through vtext but I can't get it to work. I think I know what to put into the email service. The problem I am having is I think SSL needs to be enabled. I cant get https or SSL to work and on one seems to know what to do. Im not a security specialist at all so this is where Im a little limited. TIA

  12. #12
    Join Date
    Aug 2006
    Location
    Tennessee
    Posts
    462
    Quote Originally Posted by hvac69 View Post
    My response was aimed at the post made in 2013 by Igotworms not the original one from 2009. Was hopping he either figured it out or gave up .
    I don't give up or give in. I made that thing do my will fo sho...


    I will have to look and see what I did. That was alot of sammich's ago...


    *update* - Turns out that I found out a way for them to cut and paste the UUID for the ack. I do not think the orig issue has anything to do with worm's issue...
    He who asks a question is a fool for five minutes. He who does not ask any questions is a fool forever.

  13. #13
    Join Date
    Feb 2007
    Location
    Helena, Montana
    Posts
    2,132
    Quote Originally Posted by Igotworms View Post
    Im not the OP but I did bump up this thread from 2009. I am trying to send out text messages through vtext but I can't get it to work. I think I know what to put into the email service. The problem I am having is I think SSL needs to be enabled. I cant get https or SSL to work and on one seems to know what to do. Im not a security specialist at all so this is where Im a little limited. TIA
    I don't have SSL enabled and send text messages on vtextt just fine. Is your email service configured and your "outgoing account"?
    Don't worry zombies are looking for brains, you're safe...

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