How about a little…

**jayguy** · 10-22-2009, 11:36 PM

gratitude. I am not directing this at anyone in particular…just in general. I have noticed that quite a few people ask for help, get great help (sometimes despite the poorly written/documented request) and then that’s it! No thank you. No thanks. Not even a little note on whether the advice helped or not. I have had this happen to me in my personal email account, my site account and in posts/replys. I am not the only one this happens to.

How about this:

1. Say “thank you”…..AFTER the thread is over. This whole “TIA” or “Thanks in advance” is a cop-out so that you do not have to work anymore. If you want to say thanks in the original post then by all means do so, but reply later as well. There are quite a few very talented individuals that are taking time out to help you (and you may be the competition). The least you can do is re-post a “thanks”. For all we know, you got killed on the way to perform the repair.

2. Reply to the thread on what advice worked. We all learn from these posts. It could be quite interesting if we found out that 95% of the time a particular recommendation was the root cause. Also, some of those who are reading these posts work for the factory or they have contacts with the factory…they may put out a service bulletin or redesign the unit to prevent the issue if a particular repair shows up a lot.

3. Use punctuation. You know those little periods and commas when you have a sentence that runs on for 5 paragraphs and nobody knows where it ends or where the next thought begins it is very hard to figure it out besides the already non existent data you do not provide is already hard enough to know where you are going…got it? I am not talking about using the Kings English. Use a period once in a while.

4. Be very careful with your wording. Use the emoticons. They are very helpful in demonstrating your intentions.

5. Try not to use short hand notation. SH, SL, LL, SST, SSH, LLSC, LP, HP, etc. If you want excellent help, write it out and be very specific. “Super heat” is not specific. Super heat occurs in a minimum of 3 places on every refrigerant bearing piece of equipment. Many of the short hand notations that you use may mean something quite different than what I learned.

6. The views and opinions contained here do not necessarily represent the views and opinions of this site, its moderators, vendors or subsidiaries.

I am off my soap box now. Thank you.

**dandyme** · 10-23-2009, 05:49 AM

Well put , it's been brought up before.

Didn't get anywhere.

Good to remind people.

Those 1st time posters that ask for help and then never return,just makes everyone else reluctant to offer suggestions.

Have had to dredge up 2week-2month old post to make notation of final outcome.

**dandyme** · 10-23-2009, 06:13 AM

and this is a prime example

**CaptJackSparrow** · 10-23-2009, 08:04 AM

Jayguy

THANK YOU!

You are one of the guys on this site that make it so great. There are allot of others like Grahm, Klove and Abs that help allot of folks. I should probably say I AM SORRY instead. I am guilty of taking allot and giving very little to others on this site. I have read more Jayguy post just taking in the info without offering much on my own because then I would have to go find it and follow up and all of that. You are one of those that follow up and it is greatly appreciated by more than just that one guy you think you are helping. You really dont know how many people you are helping!!! And that goes to all the others who give of their time and effort!

When I started in the business at 19 years old I would go into the shop and listen to all of the older guys talk and I cant tell you how much I learned from those evening BS sessions. HVAC TALK made up of all of you guys is the best BS session ever!!!!

**klove** · 10-23-2009, 08:48 AM

Hear, Hear!!!!

**Randy S.** · 10-23-2009, 10:16 AM

Thank you to all who have helped me and any I missed thanking.

I have been blessed by some very good people who have helped me here and other places.

**lipsoffurry** · 10-23-2009, 01:20 PM

Yes, thank you gentlemen! I'm am sorry to inform you that all I have to offer is bad advise, poor work practices, childish humor, and smelly beer farts. Has this helped?

**Healey Nut** · 10-23-2009, 04:04 PM

Amen Jayguy ........ But I dont think it will help to much . Some of the people on hear are just looking for freebie help coz their to lazy to figure it out themselves or pick up an IOM and read it .

And while I'm on my soap box ,what is it with everyone wanting bulletins all the time ??????? All the manufacturers have there own sites and places to get info .

**HVACJOEK** · 10-23-2009, 08:22 PM

Thanks jayguy, as we all come to expect from you, good advise from a great technician.

**ga1279** · 10-23-2009, 08:27 PM

I still think of myself as a new comer as I have only been on this site for a few years and have a limited amount of posts. I know what I look for when I see someone request help and try to put that forward when I need help. I especially like to say thanks when I'm the one requesting, to all, even if it just becomes a discussion group because it helps clear the cobwebs out from between the brain cells. I like helping out as much as I can and you guys make sure I have my ducks in a row. I get nervous with people who request help of a basic nature, have a minimum number of post and yet have Professional Member status what's up with that?-GEO

**klove** · 10-23-2009, 09:03 PM

Originally Posted by graham

And while I'm on my soap box ,what is it with everyone wanting bulletins all the time ??????? All the manufacturers have there own sites and places to get info .

You know as well as I do that you can't get real service literature from a manufacturers website. A lot of these guys have tons of talent, but have never been fortunate enough to work for a manufacturer where they could get info just by asking for it. True, there's a common misconception that all the factory guys have info about every screw to turn when we know that just ain't so, but they don't know what's out there if they don't ask. I just wish folks would punctuate and speak in complete sentences so they could be understood. Proofreading wouldn't hurt anything, either.

**snewman24** · 10-23-2009, 11:36 PM

Originally Posted by graham

.................................................. ...........
And while I'm on my soap box ,what is it with everyone wanting bulletins all the time ??????? All the manufacturers have there own sites and places to get info .

Because a lot of those manufacturers password their sites to dealers only.

**jayguy** · 10-24-2009, 12:03 AM

thanks guys. i do not have any problem with reading other posts and getting lots of info...that's why we are all here. even if you get educated, you can still say thanks.

also............CAPSLOCK OFF! (can this be an emoticon?)

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