just had a harvest fault, ice would not fall away from the plate . Found out it needs a new evap, as one of the horizontal bars has seperated from the evap plate , ice forms behind this loose bar and hangs on just will not release clean , a long harvest will give you a curve as the rear melts out , but the sheet is held in place by the seperated bar .
When you say the "back side", do you mean the cube side or the bridge side? A thick, curved bridge can be unit out of level but if it worked fine until recently, what happened, did someone move it? It can also be that the water inlet is leaking past and causing a thick bridge. Did you time the cycle? Freeze time on that should be about 12 min.
Every customer you take for granted today will be someone else's tomorrow.
dlz, the evaporator side of the cube...i talked with the factory about it and they said it was a bubble cause by the water flow..
the one thing about this system is the blue paste that is in the water manifold..i was at this machine 3 months ago for a well needed cleaning
today it looked like it hasn't been cleaned since new(09)..the bridge isn't over limit..i don't know what the customer was talking about.
yes the time was 14 minutes if i helped the ice off.