York Affinity Modulating Furnace and AC Review

[dan sw fl]

Wish we could hear the contractor's, and York's side of the story.

Never had a problem with York standing behind their equipment.

I would _ _ NOT _ _ like to hear the OBVIOUS LIES from this York contractor.

How easy would it have been to replace the air handler
versus the multple trips to " _ do nothing" ?

[beenthere]

I would _ _ NOT _ _ like to hear the OBVIOUS LIES from this York contractor.

How easy would it have been to replace the air handler
versus the multple trips to " _ do nothing" ?

Then I would say.

You wouldn't need to listen, or read his reply.

How easy. Generally not very difficult. But, his distributor, may have been unwilling to endorse, and provide another furnace.

So the contractor may have been reluctant to eat the cost himself. And not be sure if the new unit would do the same or not.

[Velma]

We totally agree with you. Torture is illegal in this country yet we endured non-stop irritation for over 500 days. We begged, we pleaded to fix the problems. It was the most horrific experience ever. It's interesting that the new AC doesn't dim our lights. So many things were wrong. The contractor has more than 20 years experience with York so we trusted him. Unfortunately, it's hard to know who to trust these days. That's why we want others to know about our experience. What you expect to be a great home improvement can lead to a real nightmare. Thanks to all for your kind words and responses. We're glad to end this bad situation.

________

I read this entire thread and others pertaining to York furnaces because we're in the market for a new gas furnace. Nothing in your account excuses the prolonged poor treatment you received from York. There are actually three sides to this story. If we assume you're a loon (I don't), and your contractor goofed, York still should have handled this situation immediately. They didn't, it went on for 500 days (!), and that's all I need to know. I'm glad you finally went to the Consumer Protection agency and didn't acquiesce to York's demand of a gag order. And I am grateful that you took the time to blog about your experience here. We wont' be getting a York. Thanks for the heads up!

[dan sw fl]

We replaced 20-year-old York products with their top-of-the-line Affinity modulating gas furnace and 2-stage AC. Shortly after the install, the furnace whined, made siren sounds,

The repairman came over 10 times in 4 months this year alone. Changed out the venter motor 6 times. The 6th one started making strange noises.

The blower wheel was bent from day one. The ECM motor was also bad.

The AC dimmed the lights when it came on, sucked the power out of the house. Repairman checked it over and said that was normal.


Customer service is even worse. Said we were trying to compare apples with oranges for energy savings.

Be aware that York customer service requires your Social Security number or Driver's License to get your money back plus adds a gag order.

York has really gone downhill. Our old York system was reliable and quiet and more energy efficient than their new products. They could care less if their products cause you and your family any discomfort and lack of a good night’s sleep for over a year. They don't care about customer loyalty so save yourself a lot of frustration and buy something else. This was the worst purchase we ever made.

I guess York distributor did not take into account that 5,000 people would review the details of a failed fix.

Who would not learn from 7 motors in a unit in 16 weeks ! !!
I believe one might come up with a term such as insanity to describe these continuing events.

I believe a large % of the 5,000 thread viewers will not be calling any York contractor.

PERCEPTION
IS _ THE REALITY_.

It also something like ... guilt by association.

[catmanacman]

I wonder if the lennox unit that was installed was the same size as the york that was removed also was any duct modifications made when the lennox was installed. also I've replaced bad blower wheels on most brands. about the only thing York does is stamp out the steel and install parts from vendors just like all manufactures . there is more than just a lemon York unit to the story

[vibration]

6 vent motors replacement. I wish it's a joke.

[Velma]

[QUOTE=dan sw fl;11305602]

I guess York distributor did not take into account that 5,000 people would review the details of a failed fix.
________

Yes they did, which is why they demanded that BillyBob sign a gag order. We'll never know how many other customers have signed gag orders from York, we'll not hear their stories of product failure.

We live in an area where York is king. They scratch the contractors' backs real good and have the favor returned. A highly reputable contractor here installs only York. He doesn't even state on his website that he can or will install anything else. Another company gives a guarantee to replace the gas furnace within two years if it doesn't perform as stated, that company will apparently eat the cost if necessary to get our business. Which makes me wonder how many products, not just York, are questionable to begin with? I already know they "don't make 'em like they used to" and that proper installation is paramount. But how many brands are simply badly designed from the start? I'd like to hear thoughtful and honest replies to that question from objective, longtime professionals, those not biased in favor of any particular company brand, those aware of the conflict of interest given their line of work but can still see and think through it.

[beenthere]

We only have the OP telling us he was asked to sign a gag order. When you only get one side of the story. You don't know what the truth is.

There are 3 sides to every story. What party one says happened, what party 2 says happened, and then what really happened.

[bmathews]

I think it's funny that you signed a gag order and are on here bashing them. Says a lot about your character. Hmmm, maybe there is another side to this story?

[mofotech]

The OP didn't sign a gag-order. He went around it by going to the Consumer Protection agency and filed a compliant there. I have a York 8t Affinity system and I also had a issue with loud and vibration problems. I also had a bent wheel and my contractor changed it out in the beginning. But what really helped me is when I had a new plenum installed and I had some of my ductwork adjusted. I also had a 4" media filter box installed. My unit is quite now and only makes some elevated noise level on high speed but still, its much better and quieter then before. Alot of people have problems with their air handler being loud because they have undersized duct work. LOL this thread is 2 yrs old.

[Velma]

It's very interesting to me that there are no serious replies yet to my earlier question regarding furnace design in general, because I suspected professionals with good experience in HVAC would have jumped all over that question. But rather, Beenthere, you changed the subject and cast doubt (as others have) on BillyBob's account. I already stated that there's three sides to this story and that if BillyBob's account is inaccurate, if the contractor was also at fault, York still failed outrageously and it matters. Or should matter. Does York's failure to support its own warranty bother you? I think that part of BillyBob's account is clear and beyond dispute. Maybe you already said that it does bother you, I can't remember or tell now.

I hope there will be thoughtful replies forthcoming to my yet unanswered question regarding furnace design in general. Are furnaces being purposely designed to break down quickly and how can we consumers get around that?

People will continue to stumble upon this thread while researching York. I hope they will find more objective replies from the HVAC community.

[beenthere]

The OP didn't sign a gag-order. He went around it by going to the Consumer Protection agency and filed a compliant there. I have a York 8t Affinity system and I also had a issue with loud and vibration problems. I also had a bent wheel and my contractor changed it out in the beginning. But what really helped me is when I had a new plenum installed and I had some of my ductwork adjusted. I also had a 4" media filter box installed. My unit is quite now and only makes some elevated noise level on high speed but still, its much better and quieter then before. Alot of people have problems with their air handler being loud because they have undersized duct work. LOL this thread is 2 yrs old.

Lots of issues are actually duct related, but blamed on the furnace only.

[beenthere]

It's very interesting to me that there are no serious replies yet to my earlier question regarding furnace design in general, because I suspected professionals with good experience in HVAC would have jumped all over that question. But rather, Beenthere, you changed the subject and cast doubt (as others have) on BillyBob's account. I already stated that there's three sides to this story and that if BillyBob's account is inaccurate, if the contractor was also at fault, York still failed outrageously and it matters. Or should matter. Does York's failure to support its own warranty bother you? I think that part of BillyBob's account is clear and beyond dispute. Maybe you already said that it does bother you, I can't remember or tell now.

I hope there will be thoughtful replies forthcoming to my yet unanswered question regarding furnace design in general. Are furnaces being purposely designed to break down quickly and how can we consumers get around that?

People will continue to stumble upon this thread while researching York. I hope they will find more objective replies from the HVAC community.

There have been many threads on various brands and models. About how they are designed. Search for them.

York didn't install the system. its up to the contractor to stand behind his work. Its not like a HVAC system is bought fully assemble like a car.

Next, its a 2 year old thread. Getting to the truth on it won't happen now.

As with many products, there is planned obsolescence. But no planned break downs, as many parts are made by third parties that make replacement parts that aren't bought through the OEM.

There is no conspiracy.