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  1. #1

    York Affinity Modulating Furnace and AC Review

    This post is to share our experience with York products. We hope others find it helpful. We replaced 20-year-old York products with their top-of-the-line Affinity modulating gas furnace and 2-stage AC. Shortly after the install, the furnace whined, made siren sounds, and vibrated the entire home. This went on for over 500 days. The repairman came over 10 times in 4 months this year alone. Changed out the venter motor 6 times. The 6th one started making strange noises. He said he wasn’t going to fix it and just left it that way and went home. A non-HVAC friend helped us diagnose the vibration problem over the phone, just by placing our hand on the top and sides of the cabinet and report if we felt vibrations. We had to tell the repairman what to check. The blower wheel was bent from day one. The ECM motor was also bad. The AC dimmed the lights when it came on, sucked the power out of the house. Repairman checked it over and said that was normal. The new 2-stage 15 SEER AC was an energy hog ... we used more kWh to cool the home in over 20 years (and it was a cooler summer than the prior year with the old equipment) and saved no kWh to heat, even with a variable speed ECM motor. Customer service is even worse. Said we were trying to compare apples with oranges for energy savings. Common sense would tell you that you'd save money over your old equipment ... even their brochures say that. York uses false and misleading advertising ... puffery at its finest. They don't train their service people very well to properly diagnose problems. York knowingly packages defective parts so the repairmen think they’re fixing stuff but they’re just putting in another bad part. Be aware that York customer service requires your Social Security number or Driver's License to get your money back plus adds a gag order. We took a different route to get our money back. Their products made our home unbearable. Tried to sleep with earplugs and with the bath fan running all night. The bed starting vibrating at 2-3 AM because it took the furnace 6 hours to reach 68 degrees by 8 AM. York told us not to buy their products again and we didn't. Happy to have this garbage out of the house. York has really gone downhill. Our old York system was reliable and quiet and more energy efficient than their new products. They could care less if their products cause you and your family any discomfort and lack of a good night’s sleep for over a year. They don't care about customer loyalty so save yourself a lot of frustration and buy something else. This was the worst purchase we ever made.

  2. #2
    Join Date
    May 2000
    Location
    Indianapolis, IN, USA
    Posts
    33,934
    Sounds like you've had a real frustration. What did you replace this with and how do you like it?

  3. #3
    Join Date
    Nov 2008
    Location
    Chapel Hill, NC
    Posts
    1,070
    So let me get this straight, York gave you your money back? And what was the different route you took?

  4. #4
    We got a top-of-the-line Lennox modulating furnace and the super quiet Lennox AC. The installation was absolutely top notch and the products are excellent. We used the lowest number of kWh in 20 years this summer with the new AC, as it should be. We would highly recommend Lennox ... no weird noises, no vibrations, we can sleep again and now even save money and energy.

  5. #5
    We filed an online claim with the Consumer Protection agency. The Better Business Bureau does not assist in getting money back to consumers. It's probably still a good idea to let other consumers know about your experiences by filing a complaint with the BBB.

  6. #6
    Join Date
    Jan 2004
    Location
    Lancaster PA
    Posts
    67,778
    Sounds like most of the problem was still with the contractor you choose.

    Did they ever bring an actual York service rep with them?


    Glad your problems are solved.
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  7. #7
    The local York distributor came over once and said the vibrations were from our refrigerator. We paid $60 to have the refrigerator checked out and there was nothing wrong with it. The York rep was in the loop via emails. He obviously didn't offer any help to our repairman as to what else might be causing the vibrations. For people that work on furnaces day in and day out, we thought they'd be able to troubleshoot a problem like this. We had to ask them to examine the air circulation blower, which turned out to be defective and with a bent wheel when it was installed.

  8. #8
    Join Date
    Jan 2004
    Location
    Lancaster PA
    Posts
    67,778
    My area. Its not hard to get the actual York service rep out.

    In your area, it apparently is. Its not like that every where though.

    Sorry for your experience.
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  9. #9
    Join Date
    Jul 2001
    Location
    Gold Coast of Connecticut
    Posts
    4,572
    Quote Originally Posted by BILLIE BOB View Post
    The local York distributor came over once and said the vibrations were from our refrigerator. We paid $60 to have the refrigerator checked out and there was nothing wrong with it. The York rep was in the loop via emails. He obviously didn't offer any help to our repairman as to what else might be causing the vibrations. For people that work on furnaces day in and day out, we thought they'd be able to troubleshoot a problem like this. We had to ask them to examine the air circulation blower, which turned out to be defective and with a bent wheel when it was installed.
    Sorry to hear of your experiance. I wonder why the furnace did not get changed out early on. I have been installing the same line for years and have only had 1 bad blower wheel.
    Aire Serv of SW Connecticut- Gas heat, dual fuel and central a/c systems installed and serviced

  10. #10
    We wondered the same thing. It just went on and on. Total frustration. York never offered to replace the equipment. In fact, they required we just purchase a non Johnson Controls brand. What a thing to tell a long-time customer that was formerly totally satisfied with their products. Customer service said we had an extended warranty. So, in other words, what's your problem as you are covered for unlimited repairs. The problem is that we didn't want the repairman there every other week ... a total disruption and no improvement to the situation. We just didn't want this to continue for years on end. The warranty failed its essential purpose yet customer service suggested what's our problem since we are covered. The lady just didn't get it. This whole ordeal was horrendous. I truly hope our information will help other consumers that are considering York products. The entire company is just defunct.

  11. #11
    Join Date
    Sep 2002
    Location
    I don't know
    Posts
    2,903
    even their brochures say that. York uses false and misleading advertising ... puffery at its finest. They don't train their service people very well to properly diagnose problems. York knowingly packages defective parts so the repairmen think they’re fixing stuff but they’re just putting in another bad part.
    You got a bad contractor and installation - can't blame york for that.

    Any piece of equipment won't function near rated capacity or efficiency if it was poorly installed or has defective parts.

    The vibration from the bad blower wheel could have killed the ecm motor.
    General public's attitude towards our energy predicament: "I reject the reality of finite resource depletion and substitute it with my own; energy is infinite, we just need an alternative storage medium to run the cars on. The economy can grow indefinitely - we just need to "green" everything! Technology is energy! Peak what?"

  12. #12
    We totally agree with you. Torture is illegal in this country yet we endured non-stop irritation for over 500 days. We begged, we pleaded to fix the problems. It was the most horrific experience ever. It's interesting that the new AC doesn't dim our lights. So many things were wrong. The contractor has more than 20 years experience with York so we trusted him. Unfortunately, it's hard to know who to trust these days. That's why we want others to know about our experience. What you expect to be a great home improvement can lead to a real nightmare. Thanks to all for your kind words and responses. We're glad to end this bad situation.

  13. #13
    Join Date
    Jan 2004
    Location
    Lancaster PA
    Posts
    67,778
    Wish we could hear the contractor's, and York's side of the story.

    Never had a problem with York standing behind their equipment.
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