Carrier Controls Interface - New Laptop OS ???

[J&K investments]

VVT 11 system?
I'm looking for information on a old Carrier/Parker Monitor T-stat, I've only got two areas, and there is a HF-31 Error code, on the main unit, how do I reset the T-stat.
Is there a manual that I can get?
I'm in Olympia Washington, looking for someone that knows how to program these T-Stats.

[J&K investments]

Hi Frank,
I am a new user, and am looking for information on how to program a Carrier/Parker VVT11, system. I have a master & one slave, and the master has a HF-31 error code.
Is there a manual for this type of T-Stat?

Thanks

[bentham]

HVACFranks,

I used your instructions to load cview on a windows 7 machine and it seems to work good except I don't get any data from my controllers. I'm using the windows 7 machine as a work station. Any ideas?

Thank You!

[HVACFranks]

You are on the same hick-up as I am, been a few weeks since I have been able to further trouble shoot the problem and I have a feeling it's a dead end, speaking with Microsoft, Carrier and a few specialized technicians. It may be a communication problem with the bus or Telink and if that's the situation I don't have a solution, when I tested it on-site I wasn't getting Com Failure, I was getting no readings at all just blank data. Windows offers only one solution and it's expensive, it's called Windows 7 Enterprise, it allows you to downgrade from windows 7 to windows XP which we all know is compatible with ComfortView, problem is it will void the warranty on your hardware nor do they provide drivers for the hardware in your computer and the hardware with all new computers is specifically designed for Windows 7, that being said its a risk and a problematic predicament we are finding ourselves in, Carrier knew this would happen sooner or later and they are monopolizing their products, but forcing you to use their services, no one can work on iVew EXCEPT technicians that work for Carrier, they only train their own employees to even learn the new software. Just as stumped as you gentlemen!!!!!!

[MaxBurn]

Changing the OS doesn't void or invalidate any hardware warranty on the computer. They just might ask you to do a restore to "make sure" it isn't a software issue. I think we are a ways away from drivers not being available for XP on current hardware also.

XP isn't that rare yet either, can still buy it online if you search around a bit.

But yes, I hear you shame on anyone selling something that doesn't work on 7 these days. Even my company which is pretty slow to adopt new OS for our laptops is going 7. I just completed some rounds of software testing for our new technician machines and not only are they win 7 but they don't have a serial port either. Surprisingly enough XP mode and our old supervision based software actually worked better than our XP machines go figure.

[LocoMike]

UPDATE: purchased network service tool V through Carrier Distribution (little over $ 500) and works great with Windows 7 and talks to Anything Carrier LOL