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  1. #1
    Join Date
    Aug 2009
    Posts
    34

    Carrier Controls Interface - New Laptop OS ???

    It has been several years since I purchased a new Service Tool or Comfort View product for access to the Carrier CCN systems. The last information I can find is all the latest Carrier software packages are compatible up to Windows 2000 or XP Professional.

    I am in the process of buying a new laptop. Microsoft just announced that they are dropping the XP operating system platform and will no longer support it. Although they are 'pushing' VISTA the new Windows 7 is likely where things are headed.

    Now for my question..... What is the latest Carrier Interface Software and what OS is it compatible with ? Does 'ANYTHING' work with VISTA ?

  2. #2
    Join Date
    Dec 2006
    Location
    Washington, DC
    Posts
    520
    Network Service Tool V is the latest/greatest & works with Vista thru USB [no serial port needed]
    Quote Originally Posted by Qui-Gon Jinn (Star Wars Episode 1)
    "The ablilty to speak does not make you intelligent!"

  3. #3
    Join Date
    Aug 2009
    Posts
    34
    Quote Originally Posted by Balibe View Post
    Network Service Tool V is the latest/greatest & works with Vista thru USB [no serial port needed]
    Wow. Thanks for the instant response ! Does it come with a USB adapter or will I need to purchase one ?

  4. #4
    Join Date
    May 2009
    Posts
    634
    I don't see the cause for concern, even microsoft recognizes the need for XP to live on for some things and that's why it is included in win7 professional or better as XP mode which is just a virtual machine with XP. Plus there is always vmware and virtual box etc. If you are really paranoid just get a copy or two of XP now before it leaves retail shelves.

  5. #5
    Join Date
    Aug 2009
    Posts
    34
    Quote Originally Posted by MaxBurn View Post
    I don't see the cause for concern, even microsoft recognizes the need for XP to live on for some things and that's why it is included in win7 professional or better as XP mode which is just a virtual machine with XP. Plus there is always vmware and virtual box etc. If you are really paranoid just get a copy or two of XP now before it leaves retail shelves.
    Thanks for the input. I was just trying to decide wich OS to buy on the new laptop. If VISTA works via the USB then that is the way I will go. Most PC manufacturers are offering a free upgrade to Windows 7 when available but you must purchase VISTA 'now'.

  6. #6
    Join Date
    Aug 2009
    Posts
    34
    Quote Originally Posted by LocoMike View Post
    Wow. Thanks for the instant response ! Does it come with a USB adapter or will I need to purchase one ?
    If anyone knows the correct B&B adapter part # for the USB port I would really appreciate it !!!

  7. #7
    Join Date
    Oct 2008
    Posts
    67
    The USB adapter comes with your copy of NSTV. It is also the software key. You can make modem and ethernet connection with NSTV, but you will still need the USB plugged in as the software key.

  8. #8

    comfortVIEW 3.0 with windows 7 (WORKS!)

    After much trial and error reading forums and such I have successfully found a way to make ComfortVIEW 3.0 compatible with Windows 7! I could not find this answer anywhere, but some nice information was provided such as the DDESVR file hold up. So here is what you need to do:

    1)Install ComforVIEW 3.0
    2)Restart your computer
    3)After reboot you will notice that the login has not popped up (this is due to the failure for Windows 7 to recognize the DDESVR file)
    4)Go to My Computer>C:\>CVIEW>Apps
    5)Locate the DDESVR File and right mouse click to access the properties
    6)Select the Compatibility TAB
    7)Change settings for All Users
    8)Run Program Compatibility in Windows XP Service Pack 2
    9)Run Program as Administrator
    10)Go to Start>Programs>Start up and explore the start up file
    11)Copy/Paste the DDESVR file you modified in step 5-9
    12)Copy/Paste ComfortVIEW Login
    13)Copy/Paste Alarm Manager (if needed)
    14)Go to Settings>Control Panel>Administrative Tools>Services
    15)Locate the Interactive Services Detection Service, Right Mouse click to access the properties
    16)Change Automatic or Manual to Disable then select Apply then OK
    17)Restart your Computer and insert the SafeNet Sentinel Key (Provided with ComfortVIEW)
    18) Congratulations you now have a successful install and fully functional operations of ComforVIEW 3.0 running on Windows 7 that runs just like Windows XP or bellow!

    Enjoy and Spread the word

    -Frank

  9. #9
    Join Date
    Apr 2005
    Location
    Perth, Western Australia
    Posts
    107
    Great job Frank!
    haven't tried it yet, but I am sure I'll have to at some stage.

    Cheers

  10. #10

    RE-comfortVIEW 3.0 with windows 7 (WORKS!)

    Still in the process of working out some issues, I've noticed that ComfortVIEW is very temperamental to ANY updates whether it be a driver update or changing the domain name (computer name) it seems to create issues. The second issue I am experiencing is being able to communicate COM1 which has the 485 Adapter and it connects to the BUS for Carriers VAV system, Going to install the Tel-Link sometime this week hopefully, may be able to dial into the system. I'll keep you posted.


    Thanks,
    Frank

  11. #11
    Join Date
    Aug 2009
    Posts
    34
    OK, so 'knowing what you know now' LOL, If you were starting from scratch with a brand new Windows 7 PC, would you buy Comfortworks or NWST.

    The ctach here is I have changed employers and will be spending my own $$$ on the software package to do consulting work.

  12. #12
    I wouldn't buy anything from Carrier, they are basically Monopolizing their product, in short, you can't get windows XP or lower from any major PC Provider, which is all COMFORTVIEW is 100% compatible with, forcing you to buy their new software called I-View...the thing with I-View is that you have to subcontract all controls work through carrier, you can't even take classes on how the system operates. I've been doing research with a Co-worker and a company called DISTECH Controls seems to have some great affordable alternatives, allowing you to get into any system with some of their products... I would look into calling them if I were you, I suppose it depends on what you are trying to do.


    P.S.- Still haven't installed the Tel-Link

    Thanks,
    Frank

  13. #13
    Join Date
    Nov 2009
    Location
    Northern, Kentucky
    Posts
    175
    Gentlemen, all carrier software is compatible with Windows 7
    NSTV ver 2.2, if you already have 2.1 there is a free download for 2.2 recommended for service techs. USB converter/key
    Comfortview 3.2 you can order the 3.2 upgrade from Carrier and install virtual xp mode from Microsoft, only recommended if you have to upgrade a front end on an existing system and you will need a 9 pin serial port and IVU is out of the question. I have done a few of these.
    Ivu training is available thru the Carrier University (http://www.carrieruniversity.com/index.php/ecs511)

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