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  1. #1
    Join Date
    May 2009
    Posts
    639

    Webctrl best alarm delivery method?

    Usually we use the default device with the server device instance as the target and let sitebuilder build the BBMD tables and this works well as long as we look out for the occasional need for foreign device registration when there isn't a module on the servers subnet. Frankly I think we do this because it's the default.

    I have noticed for a while though that occasionally this really falls apart as a system grows and changes. Basically what we find is that SiteBuilder no longer builds the BBMD tables correctly, if you read each of your BBMD devices right after downloading BBMD's to everything some devices don't have a complete BBMD table in them.

    At this point you can either manually upload the BBMD table using the BBMD tool or completely ditch the whole thing and issue a NAT command to change all the notification classes to address using the servers IP.

    Manually managing the BBMD tables is a bit of a pain and is pretty easy to blow them away accidentally downloading modules, which leads to missed alarms.

    Once you have made the switch to NAT then you are dealing with the possibility of the server IP changing or when adding new modules and having to redo the NAT (because they default to device delivery) again leading to missed alarms.

    I am sort of coming around to the way of thinking that every system we do should start out with NAT/address based alarm delivery because it is easy to train the techs to watch out for the server IP and get them in the habit of doing the NAT command after adding modules. How do you all handle this?

  2. #2
    Join Date
    Mar 2012
    Location
    CA, USA
    Posts
    14
    Say I have 3 buildings (Building A, B and C) and I can communicate with all 3 of them, but I only receive alarms from the 1 building that has the WebCTRL Server (Building A). I can view and change the values at Building B and C, but building B and C will not email alarms. Do I need to issue the "nat" command with Building A's public IP address for them to route correctly?

  3. #3
    Join Date
    May 2009
    Posts
    639
    I wouldn't do NAT now.

    Start by checking if the automatically configure BBMD option in sitebuilder is turned on for all these gateways. Then download BBMD's to all. Then check to see if you can receive alarms from the remote buildings.
    Scott Jalbert
    Harris Integrated Solutions

    Formerly Liebert (Emerson Network Power)
    Expressed opinions are my own

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