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  1. #1
    Join Date
    May 2009
    Location
    The Pas, Manitoba Canada
    Posts
    212

    ducking sunday morning service calls

    Got a call early sunday about a squealing fridge. Everything still working but no fan motor in stock. Tried everything to put it off till monday, nothing worked and my tee time was coming up. Finally got mad and told him it's double time on sunday. Instant reply " Oh it can wait till tomorrow." CLICK

  2. #2
    Join Date
    Feb 2006
    Location
    In the house normally
    Posts
    219
    That gets em everytime
    What we have here, is a failure to communicate........

  3. #3
    Join Date
    May 2009
    Location
    Central Florida
    Posts
    65
    Quote Originally Posted by K_Neil View Post
    Got a call early sunday about a squealing fridge.
    I wish they would learn. Emergency service hours are for.....

    Drum roll please....

    Emergencies!

  4. #4
    Join Date
    Jun 2004
    Location
    Howell, Michigan
    Posts
    16,176
    Amazing how it can go from an emergency to a regular service call once you talk about money!

  5. #5
    Join Date
    May 2000
    Location
    Urbandale IA. USA
    Posts
    4,924
    I first tell them that I ONLY run calls that cause fire, shocking, flooding, or health related problems as emergencies.
    Then I tell them that I charge extra on saturdays, sundays, and holidays.
    They usualy ask how much extra, then I usualy hear that it can wait.

    Chris
    Those who dance, appear insane to those who do not hear the music.
    Those who believe, appear ignorant to those who do not know God.

  6. #6
    Join Date
    Jan 2009
    Location
    Northwoods, Wisconsin
    Posts
    77
    I have always responded to anything from drips to disasters (although we charge extra) as my boss would surely die of starvation if I were to ever miss an after hours call. One day, while answering an unusually high volume of calls, I had an angry customer that could not understand why I could not respond immediately to his lack of comfort cooling. "It says in the phone book that you have 24 HR. emergency service" he said, "Why do I have to wait?" My response was; "Sir, for real emergencies dial 911, other wise I'll be there as soon as I can."
    Consequently, my boss had to take call one weekend. When I came in on Monday, he handed me a list of people that had called in over the weekend that he told to wait until Monday.?????????????????????????????????

  7. #7
    Join Date
    Apr 2001
    Posts
    327
    How come when they call at 8 am and are told they have to wait until the afternoon it is ok but when they call at 1 am they can't wait until 8 am?

  8. #8
    Join Date
    May 2007
    Location
    The South
    Posts
    555
    One tech I knew would always tell them its a 4 hour minimum charge at OT rate(which was not true), do you want me to come out?
    He rarely had to go.
    GO DAWGS!

  9. #9
    Join Date
    Sep 2008
    Location
    Pennsylvania
    Posts
    46
    Hmmmm.... Guess I'm weird.. I run every call I can get.. Just like the OT!

  10. #10
    Join Date
    Jan 2009
    Location
    Indiana
    Posts
    3,228
    depends who what when...If its a regular retail store i talk them into letting me come in the morning. A restaurant, i ask when closing time is. If its still several hours away i go on the call because they are losing business, if its within 2 hours i tell them i will be their in the morning. Server rooms and smell of gas i am putting on my boots before i even hang the phone up.

  11. #11
    Join Date
    May 2009
    Location
    The Pas, Manitoba Canada
    Posts
    212
    This was a domestic call and the fridge was still cooling just with a noisy fan motor that I didn"t have and couldn't even order till monday. With over night bus freight the only alternative.
    Major grocery store or other business customers are definately too important to leave unattended.

  12. #12
    Join Date
    Apr 2004
    Location
    Muskegon, Mi.
    Posts
    425
    Had a co-worker who would tell them for him to come out in the middle of the night someone better need CPR.

  13. #13
    Join Date
    Nov 2001
    Posts
    204
    Reminds of a time when I was still working for someone else.............I was on call and a call came in at about 9:30 pm on a Friday night. A guy, who's furnace wasn't working and it was a cold night, called and wanted me to come out, but after explaining the overtime rates he said, "Screw that! I'll wait till Monday!" and then hung up. I said to my wife that after he explains it to his wife they'll be calling back. About twenty minutes later......sure enough..... the wife called back. LOL!

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